[Resolved]  Tikona — Unnecessary harrasment

Address:

New Delhi, Delhi

I have applied for the tikona broadband connection...but they denied to provide me tha same due to non feasibility...
now after one month they are asking me to pay the monthly bill that has been generated...Now i am also not getting any revert from tikona side on mail...only getting sms's for paying the bills..pls refer the below mail pasted...



Dear Mr. Nagesh,

waiting for your revert...


Regards
Jitendra Garg


On Mon, Jun 6, 2011 at 10:59 PM, JITEN GARG <[protected]@gmail.com> wrote:

Dear Mr. Nagesh,

This is to bring into your knowledge that as a customer it was a very bad experience I got with the services received from Tikona...

About one month before when I was searching to adopt a broadband connection, I got positive feedback about Tikona with my friend...I called Tikona call centre for installation of the new broadband connection... After two days, I got a call from Mr. Omprakash (Tikona Representative - Mob No. [protected]) for free Demo..At the time of free demo, he checked me out with the speed of tikona broadband and assure me for provide all type of assistance related to services,i would required in future...

Only after getting assurance from Mr. Omprakash, I submit him all my documents required for getting Tikona broadband connection with the cheque of Rs 1267/- (Cheque No.640173).
After two to three days I got call from other tikona engineers for installation...At the time of installation, unfortunately I was being answered that In my building it is not possible to provide connection due to not getting proper feasibility...And finally they denied to provide me the connection and suggest me to get in touch with Tikona call centre for getting my docs back...

Than many times I called Tikona call centre but everytime they demanded for one to two days to send back my docs...It was very surprising for me that the person Mr. Omprakash who assured me to provide better sevices, was not even picking my phone as hundred of times i called him...

I was surprised to get a message from Tikona on dated 10/05/2011 that my cheque was been presented by tikona into my a/c...on the same time I called customer care and complained that why they are presenting my cheque even they know that i was being already denied by tikona for broadband due to improper feasibility...but not get any positive response...so at that time i had to put stop payment request for that cheque becoz it was the only way was being provided to me by tikona...till date I also didn't get my docs back...

Now after a month, I got very big surprised when i got a call from tikona that my bill is due on dated 3/6/11 and they requested to me for paying the same...

Now Mr Nagesh, I just want to know...Is it possible to create Tikona a brand image in the country by providing such type of services..can u expect that I would prefer my friends & relatives to go for tikona...never...

Pls take a note about the feedback and suggestion for creating a brand image of tikona in customer mindset...

- First not to recruit guys like OmPrakash who not even know to serve their customer...only know to picking a connection for completing his target...
- Provide the same Modem to your engineer who is providing demo to the customer very first time...As currently they are having a different modem for giving demo...as his range his high so at the time of demo it works very well...Due to this if feasibility is not there than u can directly convey the same to the customer at that tme only...


Your early reverts would be highly appreciable...

Thanks & Regards
Jitendra Garg
[protected]
New Delhi