[Resolved]  Tikona — Bandwidth Issue

Address:

Rajkot, Gujarat

Hello,

We are small scale outsource service provider company from Rajkot, Gujarat.

We are using Tikona since last one and half month. Although since last 10 days we are facing bandwidth issues. We are not able to getting sufficient bandwidth. We are using plan for multiple system. (4 Mbps/80 GB per month).

We have locked service requests many times but only once customer support engineer visited our place. As per his knowledge he said "Our company is responsible for only single PC not for multiple PC". Rajkot office's authority Mr. Dhaval Patel and Technical Head Mr. Arvind Patel force us to check bandwidth in single PC and also refuse to help us for multiple PCs.

Before time of installation Tikon's sales person Mr. Pratik (Tikona, Rajkot) visited our place and confirm us that their service is able to provide sufficient bandwidth for our infrastructure.

Before Tikona we used one of local ISP's services and its running very smoothly with same device as well as Tikona's service also running smooth for one month and a week. Our Technical Person checked the device and found no issues with it. But Tikona's authorities said that if we are using our own device than they are only responsible for single PC.

We have talked with Advance Technical Support Executive at Mumbai and as per her knowledge the Wireless Radio Device which is installed on roof of our building having problem of bandwidth but local authorities (Name mentioned above) denied the issue. Also customer support engineer denied to talk with Advance Technical Support Executive at Mumbai; while he visited our place and our Technical Person is in conversion with Advance Technical Support Executive at Mumbai.

There are no sync between authorities of Tikona so, our service requests are never solved. As well as only once Tikon's customer support executive visit our place but somehow our all service requests are closed without any solutions.

And final conclusion we are not getting sufficient bandwidth for our infrastructure and local authorities denied for support and resolve our issue.

Thanks,
Technical Team,
Wings Tech Solutions Pvt. Ltd.