[Resolved]  Tikona — ABSURD SERVICE !!!!!

Address:

Bangalore, Karnataka

Hey Tikona !! This is how your service is..

This following email conversation has been done with Tikona.

MY EMAIL to TIKONA:: DATE :: Wed, Nov 9, 2011

Hi !!

Ever since, I have registered under Tikona service (17/06/11). service wise I do not have any problem but I must say the

technical dept SUCKS !! big time.First of all they never call back on schedule time secondly they are not at all expert with any

kind of technical problem, if they promise something, they never stand with their words.

From the beginning of the service I found the signal tower from my place is approximate 1/2 km far. It has been checked by

the Tikona engineer who came to my house.Since then I have been calling more than 5-6 times. except falls promises, I dint get

any solution so far...

It is really so frustrated and disappointing too...your service is new in the market. and that is the reason I took your service, to

think of that I'm going to get best Internet connection. Package is good but service is zero. I don't think that your people are

taking the business seriously. I don't want to go brief but even checking one E-mail takes more than a minute because there is

no "upload speed" most of the times it comes as zero. I do not blame your service for this but your people are totally bizarre

therefore, if your reading my complain please take a proper step. You can reach me @ xxxxxx0711, xxxxxx2276 / 5pm to

7pm in the evening (Monday to Friday) and anytime on Saturday and Sunday,otherwise I have to discontinue your service with

full of disappointment.


Tikona reply to me:: DATE :: Thu, Nov 10, 2011

Dear Mr. Roy,

At the outset we want to thank you for giving us an opportunity to serve you.
This is with reference to your email regarding technical issue with your Tikona Wi Bro account.

We sincerely regret for the inconvenience caused to you.

Please be informed, we have assigned your case to our concerned team. They will contact you at the earliest regarding the resolution.

Your Nodal Officer Docket Number is 1-[protected]. Kindly retain this for reference purpose.

In order to provide prompt and immediate attention and resolution to any technical or commercial problem, we have now set-up a single window “Customer Grievance Cell at[protected]”. This cell is well trained to resolve all issues promptly.

We appreciate your patience and kind support.

Regards,

Nodal Officer - Bangalore

Tikona Digital Networks Pvt. Ltd.

MY EMAIL to TIKONA:: DATE :: Thu, Nov 17, 2011

Hi Sir,

Twice I called your given number #[protected] which is completely absurd. Bunch of work there.First of all they do not understand simple problem.And please do not say "This cell is well trained to resolve all issues promptly!!" HAH!! LOL!! . There are two stupid employee named "swapnil" & "magesh", first of all, train them what is the technical support all about.If those two name do not exist under your employee list, then i must say that they are big LAIR too.They sound like they just woke up from sleep "SHAME".I expected a call back from you guys.thought you guys will definitely take my matter seriously, but i don't know what you are up to. This is one of THE MOST BIZARRE technical support ever i've experienced. And remember, nothing you guys are doing for free.I'm being charged every month for your WORSE service.And please don't rubbish me anymore, until you solve my problem.
However, if you realize your responsibility 1% also, please get in touch with me at #xxxxxx0711 or xxxxxx2276 between 5pm to
7pm in the evening (Monday to Friday) and anytime on Saturday and Sunday.

Thereafter they did not even turn up !!!