[Resolved]  Tikona — Username and Password still not received

Address:Bangalore, Karnataka

Hi,

This is to inform you that i have registered a complaint regarding my User Name and Passoword at Tikona CC...

Please look into this concern and do the needful...


Hi,

I think you people are not taken my concern seriously.

Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Mon, 25/10/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT (Rem-3) No response from past 9months
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in
Date: Monday, 25 October, 2010, 12:05 AM

Hi,

Yet to hear from you...

Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Tue, 19/10/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT (Rem-2) No response from past 9months
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in
Date: Tuesday, 19 October, 2010, 12:49 PM

Hi Vikram,

As discussed on 13th Oct 10 you was suppose to send me an e-mail regarding the cheque which your backend team misplaced, but still i havn't hear anything from you.

Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Wed, 13/10/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT (Rem-2) No response from past 9months
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in
Date: Wednesday, 13 October, 2010, 2:33 PM

Hi Vikram,

I was suppose to receive call from you today at 10am as promised by Mr Anand (CC Floor In charge), However thanks for your acknowledgment via e-mail.

Tel me one think until you people resolve my case, i cannot use the connection ahhhhh...?

If Yes! What about my business loss from past 4days because of you guys, I should reply to my client e-mails and the same should be in given TAT, so do you people think that I can do this without internet connection. Moreover you guys have provided me with Dummy User ID and Password, but to my surprise even this is not working, as the user has changed his password.

Now tel me what should i do, i have given lots of time to you guys, but still the case is in same mode. Do you people compensate for my business disables? Really sad guys, you should not treat your customer like this.
Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Tue, 12/10/10, Nodal Karnataka <nodal.[protected]@tikona.in> wrote:


From: Nodal Karnataka <nodal.[protected]@tikona.in>
Subject: RE: Complaint: URGENT (Rem-1) No response from past 9months
To: "satish s" <[protected]@yahoo.co.in>
Date: Tuesday, 12 October, 2010, 1:53 PM

Dear Mr. Satish s,



We regret the inconvenience caused.



We have assigned your case to our Service Team. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number : 1-[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Vikram Kathavate

Nodal Officer - Bangalore



From: satish s [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, October 12, 2010 11:57 AM
To: Nagesh Prasad; Mustaq Ahmed; legal.[protected]@tikona.in
Cc: Customercare; Sales; Nodal Karnataka
Subject: RE: Complaint: URGENT (Rem-1) No response from past 9months



To,

The

Registered Office:
'Corpora', Office 3A,
3rd Floor, LBS Marg,
Bhandup (West), Mumbai - 400078.

PFA the scan copies of Application Form and Cheque which was filled and signed at the time of taking connection.

Kindly go through the below e-mail escalated to concern department long back, however there is no proper response from your team yet.

Morever i was following up with our customer care executives Mr Anand and Ms Kavitha regarding this, but there is of no use. Apart from these issue, you people have provided me with the dummy User ID ([protected]) and Password to use, now even this is not working .
I want you people to rectify my issue ASAP and provide me the Original User ID and Password accordingly and i would like to have the reply on this concern right now.

Latest complaint No: 1-[protected] and 53 taken by Ms Uma Devi.

Dont't force me to escalate this issue to Consumer complaints and Media
Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Fri, 16/4/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: nodal.[protected]@tikona.in, mustaq.[protected]@tikona.in
Cc: [protected]@tikona.in, [protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Friday, 16 April, 2010, 7:16 PM

Hi,

Yet to hear from you....
Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Wed, 14/4/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: mustaq.[protected]@tikona.in, nodal.[protected]@tikona.in
Cc: [protected]@tikona.in, [protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Wednesday, 14 April, 2010, 11:20 PM

Hi Mustaq,

Thanks a lot, i have received the connection today at 12:30pm, however i'm yet to receive my User Name and Password. Hence i would request you to please look into this and provide me the same ASAP...


Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Wed, 7/4/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>
Cc: mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Wednesday, 7 April, 2010, 1:16 PM

Hi Vikram,



Your executives Mr. Nikhil - [protected] and Taranath - [protected] has visited my place on 4th April 2010 to check the network viability in my area, after checking the same Manually with Nano dish they found there is no signals of your service in my building.



Moreover; there was a tower installed in the opposite building which is of no use, as per the service guys your backend team needs to give access to the APN, then the things can be rectified, hence he ask me to wait for another 3 to 5days and also the same communicated to Mr. Mustaq - [protected]. So that they can speak to concern department and do the needful.



I'm ready to wait till this weekend, please make sure that atleast this time you people will do the needful for me.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Tue, 30/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>
Cc: "Mustaq Ahmed" <mustaq.[protected]@tikona.in>
Date: Tuesday, 30 March, 2010, 1:25 PM

Hi Vikam,



Thanks for the reply...

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Mon, 29/3/10, Nodal Karnataka <nodal.[protected]@tikona.in> wrote:


From: Nodal Karnataka <nodal.[protected]@tikona.in>
Subject: RE: Complaint: URGENT
To: "satish s" <[protected]@yahoo.co.in>
Cc: "Mustaq Ahmed" <mustaq.[protected]@tikona.in>
Date: Monday, 29 March, 2010, 1:30 PM

Dear Mr. Satish,



Greetings from Tikona,



We regret for delay in communication, we wish you inform you that we will be present in your locality latest by 1st Week of April 2010.



Same has also been informed to Mr. Mustaq & he will personally give you a call & take an appointment for the feasibility check after 2nd of April 2010.



Best Regards



Vikram V. Kathavate

Nodal Karnataka



From: satish s [mailto:[protected]@yahoo.co.in]
Sent: Monday, March 29, 2010 1:10 PM
To: Nagesh Prasad
Cc: Customercare; Sales; Nodal Karnataka
Subject: RE: Complaint: URGENT



Hi Nagesh,



I think you haven't read my e-mail properly, I'm waiting for my connection from past 1.5mnths.



Is this the service you offered to your customers, i want the connection to be intalled ASAP...



FYI: Two days back i have spoken to your executive Mr. Musthaq from Bangalore regarding this issue and he was informed that i will be getting the connection within 2nd April 2010 and he assured me that he him self will call me before intalling the connection.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Sat, 27/3/10, Nagesh Prasad <nagesh.[protected]@tikona.in> wrote:


From: Nagesh Prasad <nagesh.[protected]@tikona.in>
Subject: RE: Complaint: URGENT
To: "satish s" <[protected]@yahoo.co.in>
Date: Saturday, 27 March, 2010, 4:22 PM

Dear Mr. Satish,



We acknowledge your mail and regret the inconvenience.



Our service team in Bangalore will revert to your mail with updates on your case.



Requesting your cooperation and support.



For further assistance you can mail us at nodal.[protected]@tikona.in



Regards,



Nagesh Prasad

Nodal Officer



logo







From: satish s [mailto:[protected]@yahoo.co.in]
Sent: Saturday, March 27, 2010 6:10 PM
To: Nagesh Prasad; Customercare; Sales
Cc: Nodal Karnataka
Subject: Re: Complaint: URGENT



Hi Nagesh,



I haven't received the reply which is asked in the below e-mail.



Please respond to me ASAP...

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Fri, 26/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Friday, 26 March, 2010, 5:18 PM

Dear Vikram,



As discussed yesterday, I was suppose to receive update on the below e-mails. but seems no body is interested to acknowledge customer concern.

I want the reply or information which you people are providing to me only via e-mail.



Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Sun, 21/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Sunday, 21 March, 2010, 11:15 AM

Hi Tikona,



I would request you to please provide me the info via e-mail, so that i can document everything...



This is the 3rd e-mail which I'm sending to you people.



Kindly acknowledge the same on priority.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Sat, 20/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Saturday, 20 March, 2010, 1:00 PM

Hi,

I want you people to send me the feedback or reply via e-mail...

Today i spoke to Mr. Musthaq - [protected] regarding the issue and he was informed that there is some network issue in my area and he requested me to wait for another week. So i want this information to be send via e-mail.

Please do the needful at the earliest.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Fri, 19/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Friday, 19 March, 2010, 4:02 PM

Rem: 1



Hi Tikona,



Yet to hear from you...



I'm not going to wait any more, i want you people to cancel my application and refund the entire amount ASAP, don't force me to take this compliant to consumer forum.



Request you to refund the same within 48hrs...

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Tue, 16/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Tuesday, 16 March, 2010, 9:15 PM

Hi Tikona,



Extremely Critical

This is to inform you that i have applied for the connection on 28th Feb 2010 details are below:

Tikona Connection

Applied Dated : 28th Feb 2010
Payment Mode : Cheque
Amount Paid : Rs. 500/-
Cheque belongs to : South Indian Bank
Application Number : [protected]
Cheque Number : 406329
Executive Name : Jeevan - [protected]

The concern is that I haven't received the connection yet and I'm regularly following it up with customer.



On 10th Mar 10 Spoken to call center executive Mr. Suresh regarding this issue and he informed that the system is currently down and he took all my details in a sheet of paper and informed me that the same has been escalated to his boss and I will get a call regarding ASAP, however I haven't received any call from his side.



Later I spoke to Mr. Abdul Rahim on 11th Mar 10 at 9:46am regarding the issue and again I explained the complete story, however to my surprise again the system was down and he took all my details in note pad and assured me that he will arrange a callback on priority basis, I have waited for the same, but no response again.



This is the way you treat your customers, however as I haven’t received call from your back end, myself again called up to your customer care this time the call routed to Mr. Praveen and he transferred the call to Mr. Anand (Floor supervisor) to my surprise again I explained the whole story and he apologized for the same and requested me to wait for 15mins, so that he can check and let me know the status, as per him I agreed and waited for 15mins. He turned up to me as per the time line I was so happy at least one person took initiative on my complaint, but to my surprise the response was same thing “ Forwarded my concern to HO and the same will be rectified ASAP, but no time line provided to me.



In this scenario I spoke to Mr. Jeevan the executive who received the Cheque initially and I informed the concern, however he told me to wait for another 3days, but I was no ready for the same and I ask him to provide the contact number of AOM, he had provided me the number of Mr. Alfonse – [protected].



Spoke to Mr. Alfonse on 12th Mar 10 on the above said number and he was informed that there is some technical issue in my area and they are working on this case the same will be rectify within 3days. I agreed and requested him to do the need within 15th Mar 10, he agreed and assured me that the same will be installed within 15th Mar evening, but to my utter surprise nobody turned at least your doesn’t have a courtesy to call and inform the status or see my complaint. Myself called up to customer care on 15th Mar 10 at 9:40am and spoke to Ms. Renjini and registered a complaint with the reference number:[protected] and as usual she assured me that I will get callback within 15mins, again nobody turned up and again I called up to customer care regarding this and the call has been routed to same executive Ms. Renjini and I asked her to transfer the call to Mr. Anand, were her told me that there is some network issue in my area, hence they are going to install pull Nano cable from Marathahalli to Munnekolalu and ask me to wait till tomorrow, when I asked the reason he was informed that they are running short of Nano cable and the same is arranging from other place and requested me to wait for another.



I really fed up with your service, but what to do I agreed and waited till today afternoon, but there is of no use, nobody turned.



Today’s scenario



Today I spoke to Ms. Suganthi and Gopal from the call center with the reference number, but the response from them was same as before. Moreover they were not aware of my case and asking me to explain the story once again, however Mr. Anand was busy with other customer, hence they arranged a callback for me.



Call received from Mr. Anand informing that this has already been escalated to higher officials as well as to central head to do the needful and informed that I’ll get a call within 10mins with the resolution.



You people are just giving commitments to the customers, but not fulfilling that, I’m really not happy with your service. Paid for the connection and today is the 17th day, but no proper response from your team, is this the way you treat the customer. I want my connection within tommorrow 1pm, if not I will escalate this issue to CONSUMER FORUM and ask for the reimbursement.



Please look into this case and do the needful on urgent basis.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I had applied for tikona wibro on 30th of October. I'd submitted all the docoments and the representative told me that installation will be done within 72 hours.
After calling customer care so many times, the tech guys finally came at 4th of November at 8:00pm ie after 144 hours . They installed the modem and all. And after a long period of time they told me that there's some problem so they they have to come on 6th of november at 1pm. when i asked them why not tommorow, they didnt tell me the exact reason.
So on 6th of November, i waited till 3pm and couldnot wait anymore, i tried to call them but they didnt answer my call. Nobody showed up. When I call the customer care, they always ended up telling me they will contact me asap which never happen. I asked for the manager but they always told me he was busy.
Till today nobody shows up. Even before installation, I experienced a lot of problem. So, I decided to throw every cable and everything related to tikona out of my house..
PC Lallawmzuali
tikona digital networks' broadband service

I am using tikona digital networks' broadband service service by the username- [protected].

Her I want to state that I m not at all satisfied with your service. Since last 3 days I am not able access my internet as it is not working. There is always a limited or no connectivity. I have lodged so many complaints with the customer care with the frequency of every 30 mins. But every time I got the message that within 30 mins you will hear from our technical department & the problem will be sort out. But no body came. I m waiting since 3 days. Yesterday I received a call from the technical department, but they are not able to sort it out & told me that an engineer will approach me within 30 mins, but that 30 min never came. I m really fed up of this. I have never seen such a unreliable service provider in my life. It seems that no body is bothered about the service. I have tried to connect other guys who have installed my internet but they told me that company have given this service to third party & we cant do anything.

Moreover at the time of demo I was told by Mr. Arif that It will be a wireless connection, but later on I came to know that it is not a wireless connection. After that I send a request 5-6 days back to the customer care for a wireless connection, but till now i didn't get the wireless connectivity. MR. Arif also said that he will give me a Rs. 300 discount, within 3-4 days but he never turned up & now he is not picking my phone.

So all in all your service is too bad & I have experience this from all verticals including the Installation, Marketing, Servicing, Technical & customer care & I hope you will definitely would like to improve on this. I m really not able to understand that how can such a big company do or work like this.

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