[Resolved]  Tikona — Pesky calls from Tikona

Address:

Bangalore, Karnataka

I am a present customer of Tikona digital networks and I have been using Circuit breaker plan for last 3 months. Within last 3 months, they frustrated me so much that I am leaving their service. Here is the main issue: They call you as many times as they wish/want once they dispatch/email you the bill, that too many a time. I filed so many requests (almost 50) to stop this nonsense requesting to stop calling me for monthly bill payment which anyway is going to be paid with in due date. It gotten to such a point that every day they call me and ask me for payment even though due date is as much as 14 days apart. When i confronted them, they were dancing the around pointed questions and in addition, I am told (By one of their Tikona customer care techs) that it is tikona's policy to call as long as the bill is paid. I asked them to change my priority of communication to hard copy or email, not telephone. They didn't budge. In addition, they will close tickets on the same day. Some times, I filed 3 complaints a day and all of them closed on the same day. Only thing I could do was refer to TRAI for unnecessary commercial promotion of their products as my mobile number was registered under NDNC and they were sending me promotional materials without my consent or service agreement.

I guess, their plans or any thing else from this company might be attractive, but be aware that they are no different from telemarketers in this regard. If you are taking their connection, prepare for no service from customer care and pesky calls in odd and/or random hours.