[Resolved] Tikona — Bad Customer Service | |||
Recently I took the boradband connection from Tikona. After logging In I got to know that the mail Id they had subimitted is wrong and I requested customer care to correct the same. After that I communicated the same to the Nodal Officer as well as the Apellate Authority but it seems they are deef. I don't thing in the coming days Tikoan will be able to sustain in this Market with Market leader like Reliance and Airtel with such a bad cutomer service. Best of luck Tikona! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Tikona doesn't care for customers at all, as a end user i have complaint so many times and they have shown absolutely no concern towards the customers pain.
supervisors are never available, everytime you ask for supervisor they are busy talking to other customers, i wonder how many complaints they get that all the time supervisors are busy taking escalations.
their engineer wroks between 10 am to 7 pm so if there is a issue which needs engineers intervention then to get the issue fixed i have to either go late to work or take leave as the engineet will come as per his convinience.
supervisors are never available, everytime you ask for supervisor they are busy talking to other customers, i wonder how many complaints they get that all the time supervisors are busy taking escalations.
their engineer wroks between 10 am to 7 pm so if there is a issue which needs engineers intervention then to get the issue fixed i have to either go late to work or take leave as the engineet will come as per his convinience.
there is no option of rating in minus or zero so had to give 1
Hello sir/madam I am mr.vijay living in Delhi has subscribed the tikona Internet service believing to get a good and satisfied Internet service.My token user id was [protected].since one month the Internet service was so bad even I negotiated so many times with the token customer care.EveryTime they are assuring me that they will send an engineer to resolve my service issue but no one did.since one month aim making calls every day but nothing happened good.The Internet plan was 210 gob but I am not able to use more than 50 gob.I even asked many token users and came to know that all are facing the same problem.I asked them to curb the connection and pleased them to pay back my advance but they are giving false promises with out rectifying the problem.they actually made me impatient all the time when I asked for the payback of my advance.we are paying appx 2000 per month which I fell not worthy. Please look at this issue and make them accountable to the subscribers.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
just a waste of money and waste of time.I have a suggestion for you Tikona, try to keep able technical staffs instead of keeping deaf(disable)
its better for you peoples to go for Bankroberry