[Resolved]  Tikona Broadband Connection — No response from Tikona on relocating my broadband connection

Address:

Bangalore, Karnataka

Hi Sir,

I am using Tikona broadband connection (Subscriber ID: [protected]) for last 6 months. Last week I have shifted to new rented house which very near to my old rented house (within 100 meters). I raised relocation request on Friday with Tikona and sent email to their customer care with scanned copy of my rental agreement as address proof (Asked by customer care person to do so).

They informed me that the request will be resolved with 24 to 48 hours. Today it is more 5 days but they didn't call me once or resolve my issue. Whenever I am calling them they are just replying within a half an hour you will get a call from Tikona side. But after that no response. Even I have paid all the bills till date within long before the due date.

I have work from home and for that reason I need internet connection at home. For last couple of days I am facing huge difficulties for my work. I am really disappointed by the behavior of the Tikona Broadband Service. The kind of customer care Service they have that is ridiculous.

Now if I am calling, nobody is picking up and the phone ringing again and again.

Please look into the issue

Regards
Subhabrata Ray
Subscriber ID: [protected]