Tikona Broadband Service

4 Reviews

Manjunath14 on Jul 4, 2012

Worst Customer service & Not Transferring the Connection

Hello Sir,

We have got Tikona broadband connection on 24-Feb-2012. My user Id is 1105834170.
Since we have shifted our house from Nilangarai to Puzhthivakam (Madipakam) on 29-June-2012. We have raised a complaint in Tikona Customer Care for the reason to update my new address (or) transfer my connection to my friend and also our device is not working properly on 29-June-2012 @ 2:40PM.

Till now We have not received any response from them. Every day we are calling to customer care number and asking about the status of our complaint, the answer from them is, we will send a technical assistant to your residence (or) with in 24 hours your problem will be resolved. Almost we had heard the same answer for 8 times.

My Tikona Complaint Number is 1-2369768031.

Worst customer service from them.

Please consider this complaint as high priority and try to provide us a solution.

3 Comments

Comments

Jul 4, 2012 by

tikonaservices

"Hello sir

we thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned department. At tikona services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.

Thank you,
tikona services"

Jul 4, 2012 by

Kishore Bakliwal

"Hi

User ID: 1103816012. I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal technical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.

Regards,
Kishore"

Jul 26, 2012 by

tikonaservices

"Dear Mr. Vinod,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. As per your convenient our team tried to contact you on your registered mobile number however your number is not reachable.

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you""

Regards,
Tikona services."