Well I completely agree with all of you guys as even I am suffering the same problem.
The service is extremely pathetic much worst that a Dial Up. The customer/technical service dept are completely unequipped with any technical knowledge of their product or solution to any problem in their service. They are just like IVR who is only instructed to tell that the problem will be solved in 48 hrs (bullshit, it doesnt happen)
I took the service in mid feb & from the first week itself i started getting the true service. The whole first week my net didnt work because they didnt sent me the username or pwd.
Well the same shit of 48hrs from the customer service dept was given to me again & again. Finally when we complained the higher authority we got some respite .. but it was temporary.
We had requested them to setup the Access Point which is a hub they provide on our bldg as the nearest access point was going out of range for my connection, for the same our society had also granted them permission to do so but on one condition that what ever the power consumption it takes, will be borne by Tikona, which obviously they were not ready to do so and so no one responded to that request.
After that first month we regularly got Inconsistent service & slow speed for which we must have called them almost every alternate day. For the last 2 month we were calling them every alternate day to even start our service, but the situation remained the same.
So to make them realize, I havent paid the Bill since last month ... & now the service seems regular offcourse the speeds are slow but ya it has become regular now.
I had received many calls from their recovery agent to pay the bill. I had put forward a condition that if they are ready to give me in writing that i wont face any Issues with the service after my payment, only then I'll pay the Bill, but as expected they were not even ready to commit it verbally forget in writing.
Though I actually dont Intend to do these kinds of acts, but they have forced me to do it.
So if u'll want to make them realize what problems we are facing u'll can try shaking them with such ways.