[Resolved]  Tikona — Internet not working

Hi i am also suffered from tikona service, my internet stopped working since january its 3 months since no action taken by tikona after several complaints. I am totally frustrated by this broadband service. and every month tikona used to send me bill and called up several times regarding the bill payments.
Tikona is worst, do not go for this provider.

while tring for login a security message is displaying that - web page can not be displayed / certificate authenticiation failed, but when click on ALLOW the log in page will displyed and net is working, My firewall is OFF.
please suggest me the solution, Are the starting page address is not proper ?
Girish S Komerwar
Mob [protected]

hi i m Tushar Muluk My internet is not working

I am having Tikona broadband connection with Consumer ID [protected] ans subscribed their highest available plan UL1249 which claimes to give 1Mbps speed, I never get speed more than 512Kbps and some times even less than 10 Kbps but inspite of complaining almost daily to costomercare since last one month there is no resolution of problem and now i am fed-up calling them but never get a satisfactory answers.

i am every time complet my tikona net very slow

My User ID for Tikona is [protected]

Complaint received Tikona care but still not responding any body... very bad and worst service provider.

My internet connetion is not working since 07.08.2010 and i have logged my compain for the same to tikona customer care no [protected] on 08.08.2010. But no body came to attend the complaint.

After my various telephonic call one engineer has visited once at my home but could not rectified the problem and speed due to poor internet signal. He conveyed to my that he will inform to tikona office to improve the signal quality so pls remove your net connection and take your lan wire, signal antena ... i dislike your service... seriously i am not happy with your service pls immidate remove it or disconnect it

But no action taken from tikona end till now even after my various telephonic call as well as email. My email correspondence is as per below:
[protected]@yahoo.com
--- On Mon, 16/08/2010

dear
sir/madam

My User ID for Tikona is [protected]

Name ----Hamid ali
sir

i have tikona wi- brod.internet connection since 4 Agust 2010 .
your marketing exicitive "Guru Chakravarti " who sold me this connection say than your browssing are totly free.
but when i register to your connection .there are MB dedected for only loging from your loging page without browssing .
at the browssing there are many MB are dedected.

i have logged my complain 3-4 time for the same to tikona customer care no [protected] but still not responding any body... very bad and worst service provider.


You are requested to please check and arrange to rectify the problem at the earliest.

loging id -----[protected]
HAMID ALI
Mob---[protected]

My user ID-------[protected]


NAME[protected]DAULAT SALVI

SIR,

COMPLAINT FOR NO SINGLE AND ATTACHING A NANO ANTINA.
[protected][protected][protected][protected][protected]

My internet connection if not working since 09/08/10 and I have logged my complaint the same time to TIKONA CUSTOMER CARE no-[protected], but nobody comje to attend the complaint
I got the very very unsatisfied poor signal, Till time i logged complaint atleast 4 to 5 time.and
call to cuatomer care atleast 9 to 10 times.
complaint no is[protected]
[protected]
[protected]
[protected]
But nobody give me a response for servece.and i also want nano antina for a proper singnal.But no action taken from tikona end till now even after my various telephonic call .
My email correspondence is as per below:
santosh.[protected]@gmail.com.com
--- On Mon, 23/08/2010

login id-[protected]
sir,
iam tikona broad band customer.i facing speed problem and yet made alot of complaint no action has taken yet so i request u to take an appropriate action
my complaint id is
[protected]
[protected]
[protected]

"tikona" modem doesn't receive the signals properly!!!

modem of tikona doesn't receive signals!!!1

I have called several of times to the below person and past 7 days they are not able to activate my WI-Fi router. after that i have called customer care number and they commit Engineer will come within 6 hrs but no response.
Area Manager : Khan [protected]
Sales Person : Ramveer [protected]
Technical but not skill set person : Arun : [protected]

for more information please feel free to call me and i am very very much dissatify with Tikona Broadband services.

nirala — speed of internet

the triband in my house was giving a speed of 250kb/s of my 512 kbp/s unlimited plans....but now its very slowww...... nothing happened in my computer

Being a customer for almost duration of 1 year, what I can say is that TIKONA service is the pathetic service i have ever seen in my life. Customer is not given any preference or hid to his concern, even your hired engineers (CC executive - Prajkta/Vishal/Shrad/Nikhil/ and Jivan from technical dept) are not at all capable of doing the L1 troubleshooting of simple issues (ticket:1-[protected]) with TIKONA crap Internet service. To get a simple issue resolved, do we need to contact your so called higher officials who are again hired for actually doing nothing. The most embarrassing part is i have referred your horrible service to a couple of my friends who are embarrassing me for your service. What is the requirement to run such a service and harass customers for every sphere of your service from the moment they start using? TIKONA have also hired customer care executives (Prajkta/Vishal/Shrad/Nikhil) who actually don't care the customers but only empathise with the customers and do nothing. TIKONA should be dragged to the Consumer Forum and fined with a hefty amount and then transferred to all the customer as a compensation.

In viewing of above history your action should be : Proceed and disconnect my Internet connection with raised request - 1-[protected].

MY USER ID FOR TIKONA IS [protected]
NAME: R.GIRIDHAR
MOBILE NO. [protected]
SALES PERSON: RAGAVENDRA -M.NO.[protected]

My Internet connection is not working about starting, I have logged my complaint for the tikona customer care no.[protected]. but no body came to attend the complain, also tikona modem doesn't receive the signals properly and technical problem is there.

you are requested to please check and arrange to rectify the problem at the earliest.

regards

MY ID NO. [protected]
NAME : R.GIRIDHAR
MOBILE NO. [protected]
EMAIL ID : [protected]@yahoo.in

My inernet connection not proper working
my detial is as below



my id no, [protected]

Name Lekhraj

Mobile no.[protected]

Respected Sir/Ma'am,
Its very sad that i am not satisfied with your Tikona Internet Service reason is very simple that i have been making request to your executives & making complaint since last 4 days but nobody is taking care of it & responding well & even not coming to clear the problems, so please see the matter & do the needful as soon as possible with kind heart.

Thanking You

Dr Neha Sharma(Indore)
[protected]@gmil.com
[protected]/[protected]

Hello J Nair,
I am Kinil Sanghavi with the tikona account number [protected]. I am having this connection for a pretty long time and last few months I am extremely unhappy with the Speed and the connectivity.

Here are the issues I have faced.
I was getting very low speed for a very long period of time ( last few months). I have been travelling all this while so I was not available to log a complaint and work with engineers at my residence.
However, I decided to upgrade the connection from 2 mbps to 4 mbps to see if there is a speed change, unfortunately I was informed from support I cannot upgrade by connection from the current connection. Considering this I found an alternate connection and requested the billing to cancel the connection. They mentioned this is not the case and you can upgrade the connection. They upgraded the connection to 4mbps and requested me to pay approximately Rs 2200 to clear the outstanding and pay for the new plan. Understanding the companies standard I payed the amount immediately and had my expectations raised.
To my surprise I was not even able to login to the Tikona page and test the speed. I logged a complaint with TIkona .
Below are my 4 complaints raised with Tikona.
1-[protected] Speed Issue
1-[protected] Speed Issue
1-[protected] Waiver request
1-[protected] Speed Issue.

To my knowledge I have raised the above complaints for the same issue. My concerns with Tikona are:

• First level support is doing the same troubleshooting again and again
• First level support do not append the same request and new service requests are raised
• I do not get notifications for Tickets raised and the progress
• The tickets are closed without checking with the customer if the issue is resolved.
• First level support either do not have the authority to transfer to second level or they do not want to do it.
• I do not have any means to show the urgency of the issue
• The SLA SLO for every ticket is breached for more than 24 hours.
• The Waiver is also not being provided
• The connection is not stable all the while

Understanding your technical and practical issues I have gave up on the support and the commitments provided to me.
Initially I had a bill waiver request for 2 months as I was unable to use the connection at all whenever I needed it due to the speed drop. I have got an email that it cannot be accepted and it is dismissed. I would request you to take this as a cancellation request and take your device. The service which is provided is as good as no service and it is additionally leading to let me down on the expectations I have with Tikona.

Thanks,
Kinil
[protected]
email: [protected]@gmail.com

Our Internet is not working for a few days.The speed also gets slow sometimes. I have tried restarting the modem.It still does not work.

Our Internet is not working for a few days.The speed also gets slow sometimes. I have tried restarting the modem.It still does not work.