Tikona — Charged even after devices returned

Address:

Gurgaon, Haryana

After a long effort Tikona has been disconnected on Nov 2012. I have returned the modem on mid of Dec 2012. I have attached the receipt of device recovery in this post.

Today I got a call from[protected] stated that Tikona has filed a case against me for the outstanding amount of Rs.1500/-. The person who called said that he was calling from Uttam Nagar Police Station and I have to go there. When I called on [protected] (Tikona Customer Care), they said the same amount as outstanding. When I said that I have already returned the device and can produce the receipt, the CS person told to ignore the call and the database will be updated.

Why Tikona did not verify whether the device is returned or not before filed the case. If I will get any more call for the same, I will file a case against Tikona.

Other members on this forum, Please tell me the procedures to file a consumer case against Tikona.