[Resolved] Tikona — Cheating the customers | |||
I got an internet connection from Tikona in March 2013 under the user id: [protected]. I subscribed to the unlimited plan ADULM1024 which has a download speed of 1mbps. This plan is listed under the category of "Heavy Usage" where they have clearly mentioned "No GB restriction" and "No speed downgrade". Despite of the unlimited heavy usage plan I subscribed to, tikona has limited my speed to half the speed. Now I'm getting a variable speed of 300-600 kbps. I have lodged this complain to tikona several times. But all they say is there is a fair usage plan of 30GB under my plan. However, when I first got the connection I was clearly explained that there is "NO GB RESTRICTION" and "NO SPEED DOWNGRADE" and that I can download as much as I want. Moreover tikona has listed this plan even in their website and has clearly mention that there is "No GB restriction" and "No speed downgrade". This is nothing but cheating the customers. Tikona is a fraud. I want my money back or my speed restored. Check out the link for their tariff plans: http://tikona.in/for-homes-wireless-broadband-tariff-plans-Mumbai Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi,
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
Tikona — Tikona cheating customers
Tikona is one of the worst service provider in any business. I have paid my installation fees in cash in order to get the connection earlier. I did this on the their executive's instructions. But i have not got any call from them even after 7-8 days. I talked to their executive calling them 4-5 times, but you won't believe that they actully fooled me by telling me that an engineer is on his way. After confirming 4 times with their executive, One day i left office, leaving all my work behind, just to recieve their engineer. Guess what, I waited for 4-5 hours at home leaving all the tasks behind and nobody showed up. And but obvious the executive with whom i had spoken won't pick up my phone now. Customer care number is total waste :(Stay away from tikona. No matter what they offer. If this is the way they start business with customer, you can only imagine the worst support you will be recieving in future.
Right Boss I m agree with U...
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tikona internet — CHEATING CUSTOMERS
I have taken tikona intenet connection before a 5 days.. I worked for two day .. Theypromised the speed of 2MBPS but actual speed is 200KBPS... After two days it stopped
working.. I have called customer care for more than 15 times. everytime they say call after
4 hrs as their system is down.. they can help.. it is now 3 days my internet connection is
not working and still they say call after 4 hrs.. They consider customers as fool.. I dont
understand when 4 hrs will be completed?
Since 1 hr i m calling to customer care but it is showing busy how this is possible?
And the way customer care officers treat customers is worst.. They are very rude.. I have
never seen such Customer care... If we say them we will complain they simply say 'Do
whatever u want !!!'
When i asked them to remove my connection and give my money back they say they cant do ....
They are cheating customers.. Some action must be taken against them otherwise they will
keep doing harrasment of customers...