[Resolved] Tikona Digital Networks Pvt Ltd — Harasment for Bill Payment | |||
No Usage Still Bill Generated 'Dear Customer Care, The usage of the services haven't been started yet and I am facing problems with Tikona Digital Networks. I had booked the Tikona Wi Bro services in month of March'11 with plan of Rs.661/-, which was naturally paid in advance. When the engineer(Abhijit) came to my site, it was detected that the port of machine was not UP and I needed to repair it. I checked the port and it was working fine at that time, then the engineer( was called again, he again detected that the port was DOWN. He logged into other machine with ID password which was not mine and was temporary. It was detected by your billing team that the services have been enabled and which I din't knew as my laptop LAN port is still DOWN. When I received bill today, I was shocked with the whole scenario. Since I have not used the internet service I do not have my Subscriber ID. You can search with my Name and Address: Address: 1106, C Bldg, B Wing, Parivar Co-Op Hsg Soc, Kanjur Marg (E) - 400 042. Request you to please understand that there have been no usage so please stop the billing and make it Zero as I am still to surf/browse/download through Tikona Wi-Bro Services. Hope for a positive, satisfactory and customer delightful reply from Tikona. The above complaint is made on the official site and e-mail id of Tikona,[protected]@tikona.in, nodal.[protected]@tikona.in, but there has been no reply from them that a reverse transaction has been made. Please look into the above case where in fraudulently the money is been charged to the customer and in return no service is provided.' The above complaint has been made on 26th April 2011 and later there were regular bill generations on my name which I had to explain to every Customer Care person then there was reversal of amount. Request has been made many a times to disconnect the services to avoid further such scenes. I HEREBY FORMALLY COMMUNICATE TO DISCONNECT THE INTERNET SERVICES PROVIDED TO ME FROM IMMEDIATE EFFECT AND REVERSE THE BILL OF RS.268.00 (AS COMMUNICATED BY CUSTOMER CARE PERSON TODAY). The lady talking to me on call today at 16:06 hrs was rude and not at all a "Customer Caring" person. When threatened to complain in Consumer Court, there as a straight go ahead from her which shows her attitude to the Customer as well as the Govt body. Please do the needfull in helping me out. Regards, Gautm Lapsiya, [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I took tikona service in june 2010 and then disconnected it in july 2011, paying all the dues for the time i had used the service.
post that few months down the line, people from tikona started calling me that i have to pay bills of 3000/-.
it comes out that they never disconnected and still charged me.
now even after writing more than 20-30 emails to Customer care / Nodal officer vikas bhosale, i still get the same calls even after more than ONE YEAR.
this is september 2011 and i am still getting rude calls from pathetic lady customer care reps saying i have to pay bill.
[protected]--
Following mail was sent by me on Dec 1, 2010 to which NO REPLY
I have been facing the following issues since the last 4 months from tikona. There have been repeated attempts to clear these, but every time I get the same issue again and I am not able to understand the senior management is doing to resolve this, other than mailing me a standard mail
This is regarding account [protected]
I had a bill of 136 in first month which i paid
After than I put my acc on suspension, so I did not use any service since August 2010 till date.
After this I get a bill asking me to pay the bill (which is WRONG)
Then I lodge a complaint and I get a call after a month, that the issue has been resolved and the bill was wrong and it will be reverted.
After this more problem from your side : I get a new bill of 661/- (Mind it, that I have not resumed any service)
I keep getting SMS and mails asking me to pay bills whereas I have now moved to new location and asked to disconnect the service.'
During all this time I have been mailing Vikas Bhosale, and I never get a simple call from this guy
TILL DATE THIS IS NOT RESOLVED.
I need to know who is the CEO of this company and would like this to go his mail box.
[protected]-
Following reply from Tikona after I complained on which no further resolution:
Nodal Mumbai nodal.[protected]@tikona.in
to n1t1n <[protected]@gmail.com>
date Wed, Dec 1, 2010 at 10:13 AM
subject RE: PENDING DUES FOR TIKONA Wi-Bro Service
mailed-by tikona.in
Important mainly because of your interaction with messages in the conversation.
hide details 12/1/10
Dear Mr. Gaopande,
Inconvenience caused is deeply regretted.
We have assigned your case to our Billing Team. They shall be contacting you at the earliest.
Please note your Nodal Officer Escalation Docket Number : 1-[protected].
Please quote this number in case you wish to provide us additional feedback regarding your service issue.
Request your co-operation and support.
Regards,
Vikas Bhosale
Nodal Officer - Mumbai
post that few months down the line, people from tikona started calling me that i have to pay bills of 3000/-.
it comes out that they never disconnected and still charged me.
now even after writing more than 20-30 emails to Customer care / Nodal officer vikas bhosale, i still get the same calls even after more than ONE YEAR.
this is september 2011 and i am still getting rude calls from pathetic lady customer care reps saying i have to pay bill.
[protected]--
Following mail was sent by me on Dec 1, 2010 to which NO REPLY
I have been facing the following issues since the last 4 months from tikona. There have been repeated attempts to clear these, but every time I get the same issue again and I am not able to understand the senior management is doing to resolve this, other than mailing me a standard mail
This is regarding account [protected]
I had a bill of 136 in first month which i paid
After than I put my acc on suspension, so I did not use any service since August 2010 till date.
After this I get a bill asking me to pay the bill (which is WRONG)
Then I lodge a complaint and I get a call after a month, that the issue has been resolved and the bill was wrong and it will be reverted.
After this more problem from your side : I get a new bill of 661/- (Mind it, that I have not resumed any service)
I keep getting SMS and mails asking me to pay bills whereas I have now moved to new location and asked to disconnect the service.'
During all this time I have been mailing Vikas Bhosale, and I never get a simple call from this guy
TILL DATE THIS IS NOT RESOLVED.
I need to know who is the CEO of this company and would like this to go his mail box.
[protected]-
Following reply from Tikona after I complained on which no further resolution:
Nodal Mumbai nodal.[protected]@tikona.in
to n1t1n <[protected]@gmail.com>
date Wed, Dec 1, 2010 at 10:13 AM
subject RE: PENDING DUES FOR TIKONA Wi-Bro Service
mailed-by tikona.in
Important mainly because of your interaction with messages in the conversation.
hide details 12/1/10
Dear Mr. Gaopande,
Inconvenience caused is deeply regretted.
We have assigned your case to our Billing Team. They shall be contacting you at the earliest.
Please note your Nodal Officer Escalation Docket Number : 1-[protected].
Please quote this number in case you wish to provide us additional feedback regarding your service issue.
Request your co-operation and support.
Regards,
Vikas Bhosale
Nodal Officer - Mumbai
THE LADY WHO CALLS FROM THIS NUMBER tel:[protected] IS VERY RUDE
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks