Tikona — Final Reminder against: Complaint no. 3495724

Address:

Faridabad, Haryana

to: anurag.[protected]@tikona.in, veer.[protected]@tikona.in, heramb.[protected]@tikona.in, yugal.[protected]@tikona.in, [protected]@tikona.in

Dear Sir,

I opted for Tikona thinking the internet connection would be excellent but from the day I have opted for your company connection I have been facing problems .

1st problem was activation problem and then the download upload speed promised was never been provided.

2nd from 22nd of march the internet connection is down, we have registered n number of complaints till date take for count 2 a day, on every call I am promised that your issue will be resolved and a representative will be sent to rectify the problem, but till date no engineer of yours came to rectify the problem but still we receive a message saying our problem was solved "Please explain how is this possible"

One fine day we had to force an engineer to come down to rectify the problem, he came in and replaced the wimax box twice saying the one they connected us firstly was a faulty one then he said there is no signal being received from the center so we need to wait a day and it will rectify itself or else please give a call I will visit again to solve the issue, guess what we called and called - no response.
Name of the person - Bunty , Phone number - [protected].

You are requested to please check and arrange to rectify the problem at the earliest.

Account number : [protected]
My phone number : [protected]

Regards,
Deepanshu