[Resolved] Tikona — Theft by the installation guy | |||
Hi, My name is Abhinav and my tikona ID is [protected] I got the connection installed from Tikona today. I want some to help me as the person who came for installation stole my wrist watch. As mentioned above I requested a tikona connection on Monday 5th sep 2011 from Naredra through a flyer in my mail box. He collected 1000INR and told me that someone will come shortly and install the network/connection. Today 10thsep2011 a guy named Puneet as he told me his name was his no. [protected] came to install the connection and while exit took with him or stole my wrist watch which was on the table on which the lap top is. No one else cameto us. I called Tikona care to complain about this at [protected] and spoke to a guy named Farooq. He was so rude and was as if shouting on me. He denied to even listen to me far from help. He bluntly told me to go to the court.What the hell is it? do you teach your representatives to speak like that to a customer who calls complainig an activityof your employee. Damn it today is my first day with Tikona and the installation guy stole my wrist watch.There are reasons for me to be sure. Your customer service is rude with me and all on my first day. Farooq bluntly told me that he will not help me,a Tikona Customer, I can contact court. WHAT ARE U GUYS UPTO??? I have yet not taken any legal option please suggest me what to do. Some one please call me,someone responsible I need some help as its your(Tikona) guy who installed and when theft was made. Please call me. Abhinav Mukhopadhyay [protected] [protected]@list.ru Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I noticed that from 12/09/2011 my Tikona connection is deactivated. When I called today i.e. on13/09/2011 to customer care they told me that account was canceled because I complained about what happened during installation. I have to now apply for new connection and pay the installation charges again. What is happening, I never requested to cancel the connection. I have just paid three days before for new connection. Why would I cancel it?
(Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you) This is what you say. When I call your customer care they ask me to apply again and pay 1000INR again. 1.09 GB were consumed during 10th Sep 2011 to 12th Sep 2011. well I got the connection on 10nthSep and you cancelled it on 12thSep2011. I did not ask for refund as yet. I am asking why is my connection TERMINATED.
Like this is really bad, your company disconnected me just because I complained about indecent behavior. I never requested to cancel I have just got new connection. Please reply soon as to what will be done I am sending this mail to your customer service([protected]@tikona.in) and to the appellate authority of your company. My only request is to, Please reactivate my account if not please let know why not. If not reactivated please help me refund. Please activate.
If you cannot RE-INSTATE SERVICES please refund me. IF YOU CANNOT REFUND. REPLY IN WRITING THAT YOU HAVE TERMINATED MY ACCOUNT DUE TO SOME REASON<AND THAT YOU WILL NOT SEND ME ANY BILLS. I dont want to pay any thing else.
Please reply to me as soon as possible.