Tikona Internet — Pathetic service & false promises

Address:

Mumbai Suburban, Maharashtra

Hello Everyone, below mail chain is self-explanatory (start reading from bottom to up); I am sharing this with you all so that people get a fair view of what type of service this company provides.

Please think twice to go for Tikona Internet services. My issues are still not resolved and there are no responses from their office instead they call me for payment and every time i have to tell them the entire story. It's really frustrating and harassing.


From: Deepak
Sent: 11 February 2012 21:23
To: 'Nodal Mumbai'
Cc: 'Customercare'
Subject: RE: complaint

Dear Tikona Nodal Officer,

Will you or your organisation kindly revert to my queries raised in my original mail dated 8th dec. 2011?? I am still waiting for the same.

Further inspite of my request to cancel the service last to last month and your confirmation thereto in the mail below; I have received another bill from your office. This shows the kind of service and harassment your organisation is rendering to customers.

Regards,
Deepak

From: Customercare [mailto:[protected]@tikona.in]
Sent: 16 January 2012 19:01
To: Deepak
Subject: RE: complaint

Dear Deepak,

Greetings from Tikona!

This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would like to inform that, the disconnection request has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Ajinkya Phale.
Tikona Care
W: www.tikona.in
________________________________________
From: Deepak
Sent: Monday, January 16, 2012 2:24 PM
To: Customercare
Subject: RE: complaint
With reference to the below mail i had raised a request on 31st Dec 11 to cancel the internet connection. However till date there is no revert on the same from your end.

I called 2-3 times again on your customer care numbers just to remind for cancelling the services. however every time your executives says that they had called me on 1st Jan 12 at around 12pm noon but my cell was off.. let me tell you it was very much on. Further suppose my cell was switched off then is it not the responsibility of you people to call me back?

I used to get 2 call reminders daily when the payment became due also even your executive came to my door asking for payment. Why the same kind of action doesnt come from your end when the requests are generated from customer's end??

Kindly cancel the services on priority, for reference number please refer following mail trail.

Regards,
Deepak


--- On Sun, 1/1/12, Nodal Mumbai <nodal.[protected]@tikona.in> wrote:

From: Nodal Mumbai <nodal.[protected]@tikona.in>
Subject: RE: complaint
To: "Deepak
Date: Sunday, 1 January, 2012, 11:54 AM

Dear Mr.,

Greetings from Tikona!

This is with reference to your e-mail regarding request for cancellation of your Tikona Wi-Bro account.

The request has been forwarded to the concerned department for necessary action and they will be in touch with you.

Your reference Number is 1-[protected]. Kindly retain this for future reference purpose.

In case of any further assistance, please call[protected] or write us at [protected]@tikona.in

We are committed to serve you the best and value your association with us.

Regards,
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in


From: Deepak
Sent: Saturday, December 31, 2011 4:56 PM
To: Nodal Mumbai
Subject: RE: complaint

Hi,

Ref - Nodal Officer Docket Number is 1-[protected]

This is with reference to below issue. Till date there is no reply or call your organisation. It’s been delayed since a month now.

Please note that the internet was disconnected by your representatives immediately on 14th Dec, i.e the payment due date as per them. And I had been called many a times for making the payment.

I would kindly request you to return my money since all the promises made by your representatives were false. I wouldn’t like to renew this services.

I am highly disappointed with the approach and services of Tikona.

Regards,
Deepak

From: Nodal Mumbai [mailto:nodal.[protected]@tikona.in]
Sent: 24 December 2011 17:03
To: Deepak
Subject: RE: complaint

Dear,

At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.

This is with reference to your email regarding billing issue with your Tikona Wi Bro account.

The inconvenience caused is deeply regretted.

We have assigned your case to our concerned team and follow up is on priority. We will contact you at the earliest regarding the resolution.

Your Nodal Officer Docket Number is 1-[protected]. Kindly retain this for reference purpose.

Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

We appreciate your patience and kind support.

Regards,
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in

From: Deepak
Sent: 08 December 2011 00:46
To: '[protected]@tikona.in'
Subject: complaint

Hi,

My name is Deepak and my tikona username is [protected]. A couple of weeks ago on 12th November, 2011 I had been approached by a tikona representative Ms. Neetu at my residence and I enquired for various plans.

I wanted to have an unlimited usage plan and she offered me to have plan 449 She briefed me about the plan as;

1. It has unlimited usage with a speed of 2MBPS. However the speed of 2MBPS once 3GB usage will be reduced to 150kbps
2. Under this plan the user can connect multiple PCs (upto 8) without any extra cost however the speed could be slow because of simultaneous use. No extra charges will be applicable if I access through router at my residential desktop and simultaneously on my laptop through Wi-Fi at out of home.
3. The installation will be at free of cost.
4. I will have to make a cash payment of rs. 1047/- and there won’t be any charges for two months to be paid by user. And after 2 months the bill amount will be rs.250 only for subsequent six months. And that the installation will be done very next day.

Listening to above benefits suitable to my requirement I immediately made a cash payment on 12th November itself in the late evening. Nonetheless I had to face many issues after that as below;

a) In spite of the above promises it took your engineer a week’s time to visit for installation after a rigorous follow up. However the billing period started from 12th Nov itself. And everytime they would say that they will come in 1hr or so.
b) Anyhow the installation was done and I could access internet smoothly for sometime when the month end came and I saw tikona’s invoice online dated about 26th Nov. which had imposed Installation charges of rs. 500/- on me and excess usage charges about rs.160/-. Whereas I had only used about 1250MB as per your invoice and I believe it was unlimited usage plan.
c) Subsequent to the vague charges issue I noticed my internet speed was down to 57kbps (checked as per tikona’s speed checker) I called Ms. Neetu and she advised me to dial tikona’s Customer care number. I was on long hold on tikona’s customer care when finally someone picked up and revealed to me the facts of plan 449 stating that the representative gave wrong information about plan. I tried to call back Ms. Neetu but to no vain.
d) Now I have this internet speed which I used not more than a month and its speed is 60kbps for which I paid huge amount. Does this make any sense??
e) Till date these issues are as is. I would want to get a compensation or refund for misrepresentation and wrong information supplied to me.

I would kindly request you to look into this matter with your local division of tikona office and fix the issues at the earliest.

Regards,
Deepak