[Resolved]  Tikona — Tikona's Bogus Bill

Address:

Maharashtra

I took Tikona Internet connection on 8 August 2011. The first payment I made is of Rs. 1653.

Tikona has CB499 plan, which means minimum rental of Rs. 499, speed 2 Mbps and 5GB usage free. I[censored]sage exceeds 5GB then then Rs 0.1/ MB charge is applicable and if bill crosses Rs. 999 then no extra charge will be applied. That means maximum guaranteed bill of Rs. 999 with unlimited usage.

So my first payment include (Rs. 999 [maximum guaranteed bill] + Rs. 500 [installation charges] + Service Tax).

I have receipt of first payment with application number [protected]. But despite of giving first month charge in advance (part of first payment), Tikona charged me Rs. 1323. They included additional charges like Rs. 1500 for Wifi router which I have not taken (That means I cancelled Router request) + Rs. 500 installation charges.

Rs. 1500 for router should not be charge as Wifi router is not installed at my place (I didn’t opt for Wifi router). Also Rs. 500 installation charge is not applicable as this is already a part of my first payment. Also bill shows that my payment received by them is Rs. 1000. This is absolutely wrong as I paid Rs. 1653

This bill duration is from 8 August 2011 to 14 August 2011 and due date is 2 September 5, 2011. I logged complain on 19 August 2011 regarding this wrong bill and there after calling every day to Tikona Service Center [protected]. The only response I get from customer executive is “I have forwarded you complain, issue will be resolve within 24 hours”. But it never happened. My Due Date is crossed. Now who is responsible for extra charges? How can pay this wrong bill? Tikona have not yet answered me this. Finally the day come when my bill will overshoot and they will disconnect my account.


But yes on due date 2 September 2011 I got call from tikona billing department innocently asking me ‘Sir your due date is reached. How would you like to pay your bill?’ I explained him about my bill complain then he repeated the line by customer executive “I have forwarded you complain, issue will be resolve within 24 hours”…


Pratik Agrawal
[protected]