Tikona — Mis-selling and bad service

Address:

Mumbai City, Maharashtra

1. The salesperson sold the connection when the connectivity was limited
2. Since the connectivity was limited the person who installed the connection did not complete the work order (all though the internet was working).
3. 10 phone calls and 7 emails over 1.5 months were required before they sent a representative to check things.

People at call center are either dumb or rude or both. Replies to emails are copy paste. Also, they say that is is wireless internet but it is a wrong statement. They either place a modem at the window or the terrace (in most cases) and than you have the coax cable dangling about.

Only action is taken if you email the Appalette authority. (that too will have a 3 day lag).

Now trying to cancel the connection. Already have made 3 calls and 3 emails. Nothing seems to have moved.

My observation is that their internal processes are rigid and the staff are not well trained.