Tikona — Network problem | |||
My user id is [protected] name -Mohit Agrawal i take tikona broadband on 15 august ,after taking this the plan is not going as given speed i have paid for one month in advance , the tikona customer care ensure me to solve problem as early as possible but after whole month the problem is as it is so i have dropped the plan at 20 September with a disconnection request number in the start of January a complaint by tikona is raised against me that i have not paid for 2 month and they file a case in court if i m not pay them all and after continuing they will not giving me proper net and not giving the beawar for the days in which there is a network problem ,this is like as just pay for net and get ZERO.so plz give me the solution for this Mohit Agrawal [protected] F-93 Alfa 2 Greater Noida up (201308) Was this information helpful? | |||
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Re : User id : [protected]
This is to bring to your kind notice that my connection was taken on 17th Mar 2015 for which had paid 3 months cash in advance. I was encountering only problems with tikona from the time had taken this connection. Even after complaining with the customer care, I didn’t get any proper response, sometime it took 4 to 5 days to close a complaint.
There was a time I felt like filing a case against tikona due to the following reasons. I am retaining all the records with the compliant nos, date wise to take action against this company.
18th Mar 2015 – login problem ie very next day after taking the connection & service person came only by 5pm & rectified.
19th Mar 2015 – Network problem. Complained with the customer care & they didn’t provide any complaint no ( unless & until we request only then the complaint number is provided. This is just for yr info).
No one turned up this day
20th & 21st Mar 2015 – the same network problem ws not closed & after 2 days followup with the customer care gave a complaint no [protected]. ( just to sort out this issue have to call so many people & lost Rs 15 to 20/ just for my phone calls )
22nd Mar 2015 – Complaint no [protected]
When I called customer care to check on the status of the complaint raised on 20th Mar, they gave me a fresh complaint no [protected] closing the 21st Mar complaint no. This fresh complaint which they promised to close this issue within 2 hrs ( complained by 11:18am ) this complaint was closed by 5:30pm. It took 5 days to close this complaint.
25th Mar 2015 – Complant no [protected] – 11am
Unable to get login page since morning. Complained by 11am & the time committed to resolve was 2 hrs. Assigned person was Vinod. When this person didn’t turnup hv to call him again who give me Kannans mobile no & told me to talk to him. Herealso hv spend time & money callingup thse people.
where as the complaint was closed only by 4:15pm where the roof top device was replaced with the new one. It took extra 3 hrs to close this issue as committed by customer care.
28th Mar 2015 – Complaint no [protected]
Network problem. Did speed test – upload test error. The committed time to resolve this issue ws 2hrs & later in the evening got an sms stating tht this issue will be closed within 24hrs.
10th April – Unable to get login page
28th April - Unable to get login page
21st May – Complaint no [protected] – ( 9am ) Network problem
4th June – Complaint no [protected] – ( Time 12:20pm )
Customer care informed that the problem was with the roof top device & committed 4 hrs time to rectify.
5th June – Issue didn’t get closed. Called customer care & assigned person was vinod mobil no [protected]. When I tried to call this person, didn’t respond to the call the whole day.
6th June - Called the customer care for the same issue who informed tt vinod will call before 6pm. I kept on trying this person from 11am, 12:30pm, 3pm, 5pm..he didn’t even attend the call.
7th June – Service engineer Balaji attended this call & changed the unit position once in for all & this issue was sorted out & didn’t face any problem as of now.
It took 4 days to close this issue.
22nd June – Informed customer care to snd someone to collect the payment & the same day got a call from customer regarding the payment to be done. When I informed them already that the collection person will collect it today they informd that they cant find the complaint had raised for the collection & informd that they will snd a person to collect the payment & to pay Rs20/ as service charge. Since am doing the payment for the first time they said will wave off this service charge of 20/- & just to pay only Rs 600/-. All set & done the collection person which had registered first came for the payment & asked me for the service charge as well. Again hv to talk to the customer care who informd me to pay this service charge of Rs20/ & this amount will get deducted in the nxt bill.
Considering all the above issues have faced, I reserve my rights to take whatever actions necessary to make you see reason. In such an event, I shall also claim damages on the account of causing me needless mental tension and anxiety. As a company policy, if any issue is not closed within the specific time, the company has to provide discount, whereas the customer has to bring this to your notice to get these benefit. This is a kind of cheating to all the customers which we will not tolerate. I wil have to take this issue very seriously with the consumer court.
I expect to hear from you at the earliest.
Thanking you
Yours truly,
Sandeep
1st July 2015