Tikona — pathetic speed and customer service

Address:

Lucknow, Uttar Pradesh

Hello
I am user of tikona broadband.tikona id [protected] but i am really frustated about their service.they told me a plan o[censored]nltd649 in which i will get speed of 2mbps till 6 gb and after 6 gb constant speed of 600 kbps but till now i have nver got speed of 2 mbps and now i am getting speed of only 50 kbps. I called several times to their customet care and technical department. They assure me everytime that their engineer will come and solve the problem but till now no one has came.i am complaining continously from feb and its march now.when i asked technical deptt about speed. They said you are in secondary phase. I said in secondary phase i shpuld get speed of 600 kbps and u r saying about secndary i hve never got speed of 2mbps in primary then they were not clear about the plan.i am really frustated with this pathetic service of tikona.kindly solve my problrm as soon as possible
Regards
Priyanka