Tikona — REFUND PENDING FOR MORE THAN SIX MONTH

Address:Mumbai Suburban, Maharashtra

SIR,

With reference to the subject, I had recharged my userid [protected] for Rs. 3358/- on 5 June 2012(payment slip attached). The Plan started on 8 June for 2012. On 8 June 2012, we had a technician visit our place and suggested us to deactivate the account due to problems in connectivity. As suggested, I requested the deactivation of the account the very same day.


Even after regular follow up i.e. every day, our account was deactivated on 25 June 2012. The Internet Service equipment was collected on 6 July 2012. Since then i have been continuously following up for refund, the only feed back i receive each time is that 'Our billing Department will contact you in 24 hours'. Its four months since my request for deactivation, i have not received my refunded nor have i received any positive repose from tikona.


My request ID TT ID: 1-[protected] still remains pending.

Annette D'souza
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