[Resolved]  Tikona — Tikona not giving refund

Address:

Jaipur, Rajasthan

Tikona is the worst service provider.They have the worst services in the country & they will delay your refund if at all you have to take any refund from them.
Please read my letter which I wrote to them to understand the hassle they create for a customer.-

Dear Tikona Team,
I had a connection of Tikona No- [protected] ,which was a prepaid connection-I had paid 3300/- Rs. for 30 GB Plan.
The connection was Terminated by your team as due to new building the feasibility of signals was not proper.
I was given a disconnection request no. by your people. No.- 1-[protected] dated 2/05/2012.I was told that within 45 days I will get the refund of my amount.
I did not get any call from your side.
I wrote to customer care & I got another no. from your company .Ref no- 1-[protected],which was sent on 12/06/2012.
I wrote to them again as I did not hear from anyone.I got a mail from Tikona on 1st July by Sonal G which said my connection was Terminated on 23/06.2012 & my refund will be sent to me shortly.
I waited patiently but did not hear from Tikona.I wrote to you again with a copy of appellate authority which again gave me a Ref. No.- 1- 1-[protected] on 5th August for future reference but neither got my refund or any call or mail.
I called up customer care on 17th August & talked to Sachin at 6.53PM .He could not answer about my refund.I asked him to connect to his senior but he refused saying that his senior was busy & He would arrange a callback within 24 Hrs. but that did not happen
Now what is Happening with your company???
Every time I write to you or call you you are giving a reference no.But what is happening to these nos??
Even the appellate authority is doing the same.
Will you refund my amount or should I go to the consumer court to file a case of mental harassment & Damages along with the Delay in Refund & Providing poor service.
This is my last Reminder to you & Mr.S. Nair.
Naresh Aswani