[Resolved]  Tikona — Unresolved Issue of Payment & Constant Harassment by Tikona Officials

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I have been using Tikona Broadband from June 2011 in Bangalore, Karnataka. I am an Customer for them for almost One and Half Year. I was promised a speed of 600kbps when I took the Plan. They gave me the New Connection in just 2 days. But after a couple of months the grim reality of Tikona started to appear. Whenever u used to call the Tikona Customer Care, I was put on hold for close to 20 to 25 minutes, and when the Tikona Customer Care people received the call they wouldn't even listen to my problems and just take my Tikona Service ID: [protected], and they would say that they would put me on hold and then Directly Disconnect the Call. I was very much disappointed in their service.

Then a new kind of trouble started I would often get speed where I couldn't even open a web page, the internet speed was so slow that I couldn't even login to Tikona's Home Page. So after repeated complaints for almost 5 to 6 months, the Tikona didn't even bother to call me back to see what my problem was. Then I decided to Switch to other service provider. Hence I asked them to deactivate my Account. After raising this ticket I started to get call from Tikonas various Representatives asking me to stay with Tikona and also told me if I would like to give them another chance they will provide with good support. Then also offered me a PLAN saying that I was entitled for two months free usage. By then I thought I would give them another chance to Prove themselves Right. But the next month I was in for a great surprise, I got a bill stating that the whole months bill had been generated. And now I had to pay them every single Rupee. I didn't understand what happened to my 2 month free usage.


So now I have got a Bill stating that I have to pay Rs.2306 even though I'm not using the connection from past 2 months. And Company has stated that they would give me an Rebate of Rs.692 and finally i have to pay an amount of Rs.1614 within 10 days of receiving an Notice, i have received that Notice on 30th July 2012, even though I was not given my Promised 2 months free usage i have to pay Rs.1614 now itself only, if i don't i will face Legal actions from their side it seems. Please help me Resolve this matter.

Since i had complained about the same in Consumer court i had got the below Response from Tikona Services itself:

Hello Sir,

We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence.

Please be patient and help us serve you better.

Thank You,
Tikona Services



After this i got a call from Tikona Representatives and they said that it had been mistake from their end for not providing the waiver and they posted the below post in Consumer Court Forum:

Dear Mr. Akshay,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.

As per conversation with you on 2nd August 2012, we would like to informed that We are providing you the waiver of Rs. 2,305.2/- as per commitment given to you.

And also would like to informed that we are activating your tikona account after providing the waiver.

As per your Speed request Kindly request you to refer the attachment of New plan sheet and please revert us back after for the same selected plan.

Also request you to make an advance payment for the selected plan.

Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you".

Regards.
Rahbar Khan.
Blog Team.



So as per the above Post and also as per the connfirmation email which i had received on 2nd of August 2012 itself Tikona itself are confirming me of providing the waiver of Rs. 2,305.2/- as per commitment given to me.

Since i didn't wanted to continue with your service anymore i even gave back all the Modem and other Equipments which were given to me by Tikona at the time of Installation. A technician by the name Kiran Kumar (Mob:[protected]) came and took all the Equipments from my home. He even has provided me with an CPE REMOVAL LETTER when he took all the Equipments i.e on 9/8/2012.

So now Please EXPLAIN TO ME WHY AM I STILL GETTING CALLS FROM TIKONA REPRESENTATIVES & TIKONA LEGAL DEPARTMENT SAYING THAT I STILL HAVE TO PAY AN OUTSTANDING AMOUNT OF Rs.2305??

I have got calls like this close to 15 times till now. I used to Ignore this thinking that your Database isn't updated about this information.

But now i have got an Email from Legalcolls Department saying its an Final Demand Notice and i have to pay an amount of Rs.2305.

Please help me resolve this matter at the earliest.

Thank you.