Tikona Wi-bro — Disconnection not done

I applied for disconnection on 21st of July 2012. There has been no communication and the disconnection is not done. On top of this they are sending bills after bills. I have emailed Mr Nair who is the Appellate Authority but there has been no action. Please find email thread below. I have replied to this mail thread everyday many times but even he has stopped replying.

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From: SNair <s.[protected]@tikona.in>
Date: Fri, Aug 3, 2012 at 12:48 PM
Subject: Tikona UID - [protected]
To: Manjushri Swami <manjushri.[protected]@gmail.com>


Dear Mr. Swami,

With reference to your email and disconnection request which was given on 21st July 12 is in progress. We will call and update you on the status of your account.

Please be informed that the disconnection of the account will be processed with-in 4 days. Post which you will receive a call from our Service executive to collect the CPE. In case if the CPE is faulty/damaged/not returned, an amount of Rs. 1500 would be charged in your Final settlement invoice against CPE charges.

Please note your reference is 1-[protected]. Kindly retain this for future reference purposes.

We would still request you to rethink and give us an opportunity to serve you better.

Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

We appreciate your patience and kind support.

Regards,
Appellate Authority,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
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