Tikona Wi-bro — Slow speed | |||
Hello sir/madam USER : [protected] Complaint Number : 1-[protected] Plan : Monthly Unlimited Usage Plan SPHO_UNLTD549_300Kbps I just want to know, whether the speed is through out the month is same or not ? If yes, then after how much time or how much usage it ll change. As discussed with your customer representative, he was saying that your usage is cross 5 GB so your speed ll decrease, he is unable to answer how much it ll decrease. And one more thing still my usage is very very less than 5 GB, then why my net speed is so slow. After giving a connection nobody from your side is caring, whether the customer is satisfied from your service. Please solve my issue as soon as possible . Satin Jain Indiabulls Power Limited. [protected] Was this information helpful? | |||
 3 Comments | |||
Comments
Still waiting any reply from tikona service representative.
Reply
User id : [protected]
One day the call came from the unknown number i.e. [protected] against so many complaints to Indianconsumercomplaint.in regarding slow speed in Tikona wi-bro. He was saying that we ll give you a compensation of the problem you suffer. We ll give a free internet service for month. But on the same day my internet connection is not working then I call again to the above unknown number, and the number is switch off and till date. Then I request the to tikona customer care as well as franchise owner from where I got the connection. When I call to the tikona customer representative, he/she ask your number, DOB, address proof, and email ID and document submitted. Then he/she replied your email ID and phone number is not matching. Then I ask about what’s the phone number is showing there. I shocked the phone number is same as which I told you above as well as email Id also not matching. Then I called to the franchisee owner ( Vishal- [protected]) from where I go the connection, he was saying that call to the customer care, but the customer refuses to disconnect the connection with authencity of your account. Then I called again to the franchise owner, he replied so rudely said “ joh karna hai karlo”. But anyhow i submitted my disconnection request to the tikona customer care representative. Still I didn’t get any acknowledgement from the tikona service representative to my email Id i.e [protected]@gmail.com <mailto:[protected]@gmail.com> . Too many times I harass from tikona wi-bro as well as franchise owner. Please do something regarding in this manner. I want justice as soon as possible. RegardsSatin jain[protected][protected]@gmail.com <mailto:[protected]@gmail.com> Sr Engg (Indiabulls Power Limited)
One day the call came from the unknown number i.e. [protected] against so many complaints to Indianconsumercomplaint.in regarding slow speed in Tikona wi-bro. He was saying that we ll give you a compensation of the problem you suffer. We ll give a free internet service for month. But on the same day my internet connection is not working then I call again to the above unknown number, and the number is switch off and till date. Then I request the to tikona customer care as well as franchise owner from where I got the connection. When I call to the tikona customer representative, he/she ask your number, DOB, address proof, and email ID and document submitted. Then he/she replied your email ID and phone number is not matching. Then I ask about what’s the phone number is showing there. I shocked the phone number is same as which I told you above as well as email Id also not matching. Then I called to the franchisee owner ( Vishal- [protected]) from where I go the connection, he was saying that call to the customer care, but the customer refuses to disconnect the connection with authencity of your account. Then I called again to the franchise owner, he replied so rudely said “ joh karna hai karlo”. But anyhow i submitted my disconnection request to the tikona customer care representative. Still I didn’t get any acknowledgement from the tikona service representative to my email Id i.e [protected]@gmail.com <mailto:[protected]@gmail.com> . Too many times I harass from tikona wi-bro as well as franchise owner. Please do something regarding in this manner. I want justice as soon as possible. RegardsSatin jain[protected][protected]@gmail.com <mailto:[protected]@gmail.com> Sr Engg (Indiabulls Power Limited)
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078