Tikona Wibro — 3 Weeks Since Installation Address Change Request Given But No Response!

Address:Bangalore, Karnataka

Addressed Mainly To Senior Executives:

User ID: [protected]

Dear Sir,

I had put a request on Thursday, 16th February 2012 for relocation of installation address. I had put this request through mail, as well as phone (Ref.# [protected]). I was told that this would be done in 3 business working days.

After repeated followup phone calls EVERY day, I have seen not even 1% progress or response on this issue. It has now been more than 15 days past the 3rd working day after 16th.

This e-mail is not a follow-up of the issue but to mention that since I have not been able to access internet since over 2 weeks now, I will not be paying my pending bill (Jan-Feb) until the following has been agreed upon-

1. I shall not be asked to pay Rs.250 for relocation.

2. Amount from 22nd February 2012 (day after the 3rd business working day) upto the date the connection gets installed and is working, will be waived off from the subsequent bill.

3. The bills generated since the past few months have a pending amount of approximately Rs.400. This amount was waived off somewhere in August-September (the rest was paid and there were actually no dues remaining) but has not been cleared from your billing system. This should be cleared from your system and made Rs.0. I have email records also of the same which I have sent to many Tikona personnel in the past already.

Until the above points are not agreed upon, I will not pay the pending bill. I am not sitting here with no work just calling Tikona everyday. This kind of service is not acceptable. I have not been able to access mails or do any work at all because of Tikona. This is worth much more than the compensation I have asked for.

You can call me on [protected] or [protected] to discuss the issue. I would speak only to a Senior Executive.

Oh and please remind you engineers to install the connection whenever they get free time.

Awaiting kind response.

Thanks and Regards
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5781
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information