Tikona Wibro — ERRATIC SERVICE

Address:

Khordha, Odisha

Complainant: V.J.Rao, Chintamaniswar, Budheswari Post, Bhubaneswar-751 006, Odisha

Compalint Against: Tikona Wi-bro Wireless Broadband.

The above cited private wireless internet provider approached me with a request to take their connection as it is wireless and the speed of browsing would be something amazing. They also told me that they will give demonstration of the service and if we are satisfied we can go for permanent connection. Since they are willing to give demo, I agreed to it and on going through the demo, I was startled as the speed of the internet is not even 500 KBPS and it ended with frequent interruptions. The Executive told me that there is no tower in the vicinity of my residence and suggested me to have a try at my office where there is a tower nearby to that place. I agreed and they installed the equipment, took signatures and one month advance rentals and installation charges and vanished. Since then, I am not able to browse the net continuously for more than 5-6 minutes as the connectivity goes snapping every 5-6 minutes. The speed is also considerably low in comparison to BSNL Broadband. Whenever, I am trying to locate the local office, the central help line people say that we have no need to contact the local office and any complaint will be taken on file by the central help line and they will see it is resolved within the next 24 hours. I made umpteen number of complaints to the central help line and none of my complaints have been taken seriously. Even, the persons responding to the call are not equipped with the system of providing complaint reference number.

I am not able to get rid of this erratic service as I have no access to the local personal dealing with the above cited company and the central help line though they are asked to remove the service from my premises for more than 12 times between 26th May - 23rd June,2011, they have not deputed any body to disconnect the service and take possession of their equipment.

I advise the readers of this forum not to fall pray to this erratic service.