[Resolved]  Tikona Wibro — Not transferring my connection

Address:

South Delhi, Delhi

Hi Team,

My Name is Faishal Karim & i have Tikona care wirless broadband connection o[censored]nlimited 649 & I pay everymonth Rs. 715.85. I requested to transfer my connection from 28th of Aug. They asked me to send the scan copy of rent agreement of my new address which is N-59, Flat no 201, Abul Fazal-1, Jamia Nagar, New Delhi-110025 however my old address was, C:41, 1st Floor, Shaheen Bagh, New Delhi. Both the address was nearby still they are unable to transfer my connection.
They asked me mail it twice once at [protected]@tikona.in, then again another customer executive asked me to mail at nodal.[protected]@tikona.in.Still noone is either calling me or replying me.They first suggested that after sending the mail it takes around 48 hours to transfer my connection with a charge of Rs250.However please help me no connection yet and still I have to pay for the bill of this period.
my email idis: [protected]@yahoo.com and number +91-[protected]..Please help me