Tikona Wibro — Tikona Broadband Sucks! Do Not Buy

Address:

Mumbai City, Maharashtra

This is another complaint that I am putting up in the last couple of months. I have been facing connection issues with Tikona broadband every night. I get 'no network access'. If it does get connected by chance, the speed is as low that I cannot surf the web also. This has been happening since the past 3-4 nights. I called the night before but was on hold for almost 20 minutes and then hung up since could not speak to customer care. Yesterday, I spoke to customer care executive and registered a complaint with Mr. Sujay, number mentioned below. He tracked my MAC Address and agreed that the problem was with their modem receiving signal. There was supposed to be an engineer visit today morning. I got no call, and there was no visit. I called Tikona again and they said engineer will come in the evening and replace the modem. I did not get any call again. I called the 3rd time and the Mr. Sanjay from customer care said that engineer cannot come today, and will only come tomorrow.

I have a lot of important work pending which I already wasted the last few days on. Today again there is no internet connection. I am mentioning here, straight forward, that I WILL NOT PAY MY BILL FOR THE MONTH OF SEPTEMBER-OCTOBER until I am given a waiver for the days that my net has not been working. These days will be counted from Saturday, 24th September till my net does not start working. It has already been 4 days now.

I will not suggest anyone to go for Tikona Broadband. Every ISP has problems I have seen, but Tikona has the highest in number.

Name: Praneet Tulshyan
User ID: [protected]
Complaint No.: 1-[protected]
Mobile: [protected]