[Resolved]  Times Of India — Deficiency in Service Advertiser no 4995684/01

Complaint Letter sent to Timesgroup officials on 25/06/08.

Dear Mr. Manish, (Times Group-Goa)
As per our telecom I am forwarding you the details of my advertisement application and follow-up done.

I had opted for "Super Selection Package (2+1)" for matrimonial Classified Advertisement which had to appear on 11th May08, 18th May08 and 1st June 08. I noticed misprint of mobile no. in the first publication (11th May08) and due to this I did not receive any response to that day's advertisement and did not get the value for the amount paid by me.

I went to your office in person very next day (12/05/08) of first publication and informed about the same to Ms. Namrata & Ms. Salina in writing and took the acknowledgement receipt. They assured me for a quick step-up of my request to higher authorities. I was promised that I will get an additional publication due to the error in printing.

I did not receive any call or communication from your end so I again came to your office on 19/05/08 to check the status of my request. Till that day my request was not processed and Ms. Namrata and Ms. Salina was trying to fool me with lame excuses. Again I was promised that I will get additional publication and that I will be updated about the status of my complaint over the phone or email.

Ms. Salina and Namrata failed to respond again so I came to your office on 2nd, 10th and 23rd June. On every visit/call that I have made to your office, my contact number and email address are noted by your office bearers, but till date I have never received any call or email intimating me about the action taken with respect to my complaint.

I request you to reprint the Matrimonial on one more edition as there was negligence and deficiency in services on the part of your publication and intimate me about the same.

Now I am tired with too long follow ups, many visits to your office and phone calls made by me. I had never expected this kind of service from Times Group. I am looking out for a quick and positive resolution for this complaint within two working days as promised by you over the phone or else I will have to go for legal assistance.

Advertiser No. 4995684/01

Plan: Super Selection

Amount Paid: Rs. 6400/-

Application Date: 02/05/08

First Publication Date: 11/05/08

First Complaint date: 12/05/08

Personal Visits/ Follow-ups on: 19th may, 2nd, 10th and 23rd June.

Regards

Anand Mishra

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