Comments
Times Of India — Poor service
I am having a hell of time with times of India's service.. Its been since a month and a half the cheque has been issued. even the chequ has been realized.. so many calls and emails has been sent to the customer care. but still we have not got even a single issue of the paper... below is the email conversation. I have not got any reply for my last two mails..this is highly frustrating.. poor service.. indeed no service at all...! I want some action to be taken against this...!!I AM NEITHER GETTING RESPONSE NOR THE PAPER. WEN WILL I GET IT ?? HOW MANY MORE MAILS AND CALLS YOU NEED TO START THE TOI SUPPLY ??? THIS IS HIGHLY FRUSTRATING.. IN MY PREVIOUS MAIL I HAVE MENTIONED POOR SERVICE....- BUT ACTUALLY THERE IS NO SERVICE AT ALL...!! IT WOULD BE BETTER IF YOU GUYS QUIT THE JOB. YOU PEOPLE ARE BEING PAID FOR JUST REPLYING TO MAILS (JUST COPYING AND PASTING THE SCRIPTS) AND ATTENDING CALLS (SAME REPLY) . AND NO ACTIONS ARE TAKEN AGAINST THE COMPLAINT...IF THIS COMPLAINT IS NOT ADDRESSED WITHIN THIS WEEK, YOU PEOPLE HAVE TO FACE THE CONSEQUENCES.
----- Forwarded Message -----
From: Jude Solomon <[protected]@ymail.com>
To: Crm.Chennai <crm.[protected]@timesgroup.com>
Sent: Monday, 2 January 2012 4:09 PM
Subject: Re: NAG036271
From when ?
From: Crm.Chennai <crm.[protected]@timesgroup.com>
To: 'Jude Solomon' <[protected]@ymail.com>
Sent: Monday, 2 January 2012 3:50 PM
Subject: RE: NAG036271
Dear Sir,
We have taken note of your complaint regarding the supply of TOI to your address. We had a speak with your area vendor and they assured us delivery of newspaper regularly … Sorry for the inconvenience…
Regards,
CRM TEAM
[protected]/80
From: Jude Solomon [mailto:[protected]@ymail.com]
Sent: Monday, January 02, 2012 2:32 PM
To: crm.[protected]@timesgroup.com
Cc: Jennifer
Subject: Fw: NAG036271
WE HAVE NOT GOT ANY RESPONSE REGARDING THIS COMPLAINT.
ORDER NUMBER: NAG 036271
WE HAVE CALLED THE NUMBER MENTIONED IN THE RECEIPT[protected]% OF THE TIME THEY ARE NOT PICKING UP THE CALLS. THE CHEQUE WAS ISSUED ON NOVEMBER 29 2011. WE WERE SAID THAT THE PAPER WILL BU PUT FROM DEC 16 2011. BUT WE HAVE NOT RECEIVED A SINGLE PAPER TILL DATE. ARE YOU GUYS GOING TO LOOK INTO THIS ? WE ARE NOT GETTING PROPER RESPONSE FROM YOU GUYS AND ALSO FROM THE CUSTOMER SUPPORT. THIS IS THE POOR SERVICE I HAVE EVER COME ACROSS., AND WE HAVE SPENT A LOT OF TIME IN CONTACTING YOU GUYS AND A LOT OF CALLS, JUST TO HEAR THE SAME REPEATED ANSWER (WILL RECEIVE THE PAPER IN TWO DAYS). ALSO THEY ARE GIVING A CONTACT PERSON & MOBILE NUMBER WHICH IS ALWAYS IN SWITCH OFF MODE.
I NEED SOMEONE TO LOOK INTO THIS ASAP. AND I NEED TO KNOW WHETHER WE WILL BE GETTING THE PAPER OR NOT. IF YES I NEED TO KNOW THE EXACT DATE FROM WHEN THE PAPER WILL BE SUPPLIED.
Jude Solomon
----- Forwarded Message -----
From: Crm.Chennai <crm.[protected]@timesgroup.com>
To: 'jennifer mohan' <[protected]@yahoo.com>
Sent: Tuesday, December 27, 2011 9:01 AM
Subject: RE: NAG036271
Dear Sir,
We have taken note of your complaint and resolve it at the earliest.
Regards,
CRM Team
From: jennifer mohan [mailto:[protected]@yahoo.com]
Sent: Monday, December 26, 2011 10:32 AM
To: crm.[protected]@timesgroup.com
Subject: NAG036271
M/S Times of India
Chennai Edition
Dear Sirs,
With ref to the above order number, I would like to bring to your kind attention that we have made payment for 'The Times of India' Chennai Edition on 29.11.2011 by way of Cheque bearing no:116686 drawn on IDBI Bank for a sum of Rs.299/-. I am surprised that as of today we have not received the paper. Inspite we have made several complaints over the phone and your staff promised to do the needful everytime and till date nothing has been done. Worse to worse the staff are not answering the call for the past 3 days. A leading paper like Times of India should have more responsible staff and prompt service. Our area agent Mr.Babu's mobile is switched off all the time. If you are unable to give proper service, kindly refund the amount immediately.
Thanking you.
Sincerely,
Jude Solomon
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I have subscribed for Times of India Daily 6 months subscription in the month of Feb'11. My contact No.is [protected]. I was told that the subscription starts from 1st of march'11 saying that I have subscribed in the mid of Feb. But after several follow ups to customer care and mails, newspaper started coming from 16th Apr11. And I have shifted to new address on 1stof May11,which I have communicated well in advance to TOI. But again after so many follow ups and complaints, they started giving me TOI daily from 26th May on wards. Then after a months time, the area executive called me and said that 'the subscription period ends by june', so he asked me to renew it. When I explained about the entire issue and told that I hardly received for 48days against 180days for which I got the reply from saying that' if you want I can give you paper additionally for 10days more, more than that I can not help. He talked to me as if I am a beggar and Iam begging for it. I said no need to do any special favor to me, and justify my right. And from 1st July onwards they stopped giving me paper. This is purely cheating a customer and the way they have responded is really an hurting thing. In this regard I lost hope on TOI and felt very bad as THE MEDIA WHICH IS SUPPOSED TO BRING OUT THE BAD IN THE SOCIETY AND CREATE A CLEAN SOCIETY, INSTEAD TIMES OF INDIA IS CHEATING THE CUSTOMERS.
Hence request you to kindly do the needful.
Regards
Krishna
[protected]