Timtara — Not received product / Amount not refunded

Address:

Chennai, Tamil Nadu

Hi,

I has placed an order for mobile of worth 9189 INR on 18th of march 2013. Till date i have not received my product. I raised complaint through e-mail to some of the concern e-mail id's which i have found on their website.([protected]@timtara.com, [protected]@timtara.com, [protected]@timtara.com). I just get an auto generated reply as "Thanks for writing to us. We will get back to you shortly " It almost more than 3 weeks since i wrote the first mail. Please kindly help me either getting the mobile or get my money refunded.I have given brief summary of my order below.

Here is the summary:
Transaction Id : 10181201
Order Number: 10410412
Order Date: 18th Mar 2013 11:31 pm
Payment Mode: Credit Card
My Transaction Back (CITI BANK )Transaction authentication number:316314