[Resolved]  Timtara.com — Micromax A110 phone ordered & Paid but not delivered even after 4 weeks

Hi,
I have ordered Micromax II A110 smartphone on Jan 19, 2013 and till now they have not delivered the phone. Their maximum delivery time is 3 weeks, but no response or not bothered even after 4 weeks. I have been calling almost every day since last week and their standard answer is "your complaint will be forwarded to concerned department and they will response to your complaint within 1-3 days". Agents handling calls dont share when the phone be delivered and they do not allow us to talk to supervisors / managers. Timtara is one of the worst online shopping company under this sun. I need help to either get my money back or phone delivered. I have spent 2 to 3 hours per day since last one week in following up. They asked me to write to [protected]@timtara. com and nothing happens when an email is sent to this email address.
My order ref# 10386860.

Here is my latest email to them as well:
Nisha, is this a real or fake company? I don’t get any calls or response to many calls and emails. Agents on the phone is not ready to connect to anybody and they keep saying the same thing “ awaiting shipment”. How many days and weeks do you want me to wait after paying full amount?

This is becoming really frustrating. I do not see anybody is bothered about customers. Your website is fake, your business is fake and you are all must be cheating customers by looting money from citizens who spent their hard earned money.

Nisha, I need somebody to call me within 24 hours else I will be lodging a complaint and will take legal action on Timtara.com

Regards,
Prashanth MJ
Senior Vice President – Global Technology Operations
Sutherland Global Services
Desk : +[protected] x 7721
US: +[protected] x 7721
Cell: +[protected]


From: Prashanth MJ
Sent: 09 February 2013 12:09
To: [protected]@timtara.com
Cc: Prashanth MJ
Subject: FW: [#57500]: ORDER RELATED QUERY - Order ref# 10386860

Dear Nisha,

This is with total frustration of me paying the huge amount to buy a Micromax A110 mobile from Timtara, I am wrting this email. It is already 3 weeks passed, there is absolutely no response. I neither have the product delivered nor my money is returned. I now started to wonder if this is a real or fake company.

Your customer service associates are very arrogant and is not bothered to even listen. All they have to say is “you just wait for some more time some more weeks” and no details beyond this.

My request of talking to supervisor is also turned down by your associates. They will not give it to supervisors and tells me “do whatever you want to do”. I told them if this is the way you behave without providing proper details, I will have to give a police complaint and the gentlemen on the phone from Timtara says “I don’t care, you do whatever you want to do. You have no choice but to wait till you get the product”. He did not even given any assurance and committed date of delivery.

I don’t even know who you are and what is your position. Everybody says, write to Nisha and that’s it. I don’t have any clear answer from you as well.

Please for God sake, either delivery the product or return my money.

I have already burnt my fingers and lost my peace of mind in dealing with timtara.com and WILL NEVER EVER BUY ANY PRODUCT EVEN IN MY DREAM.

Look forward for hear from you. Please do call me and I need help to conclude the transaction with Timtara.com

Regards,
Prashanth MJ