Timtara.com — Order not delivered, payment made at 18 April

Address:

Bardhaman, West Bengal

I had placed my order at 18th April and today it is 9th, May this means 20 working days is already passed but my product is not been shipped to me.
details of order is -
Order #10239254
Order Date:[protected]
Recipient: AJEET KUMAR TRIPATHI
This order is marked as Awaiting Shipment
Your Order Contains the Following Items: 1 x Nokia X1-01 Dual SIM Mobile

My product has not been shipped till now. now I'm worried about delivery of my product. I hope you will look into my problem.
I mailed to customer care several times but received no good reply. I called to customer care of timtara.com thrice- at 3rd may , 5th may and 8th may , all they replied was that my product would be delivered to me within four working days but still my product has not been shipped.
thanking you in anticipation.