[Resolved] Titan Eye+ — VERY POOR SERVICE | |||
hello, i am mr. ravi ramachandran,staying in chembur.i wanted to buy spectacles for myself for the first time,as TATA is a "reputed" company[my thinking till today] we decided to go to titan eye for buying my glasses. one of the attendant to whom i gave the information that it was my first time to wear glasses and i had no idea of the frame or the glass.i asked him to guide me for the same.i made it very clear that i was interested only in glass lens and not plastic. after purchasing a frame from them we sat to discuss about the glass.the sales boy showed me all the variety of glasses that were available.as it was quite expensive i decided to inquire about the price of the glass lens somewhere else.when i gave the newly purchased frame to another shopkeeper to fix the glass lens he explained to me that we can fit only plastic lens and not glass lens. as i had already ordered for the glass lens i went TITAN EYE showroom again and asked them to exchange my frame as i was very clear in my first visit to them that i was interested only in glass lens. I was shocked with their attitude of customer care and service as they were not bothered to help me. this is to all the people who are reading this "PLEASE DO NOT BUY TITAN EYE PRODUCTS!! YOU'LL MAKE A FOOL OF YOURSEL[censored] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
titaneye — FULL NAME
I HAVE A VOTER I CARD BUT THE NAME WHICH IS ON THE CARD IS NOT FULL, SO PLEASE DO THE NEEDFUL ABOUT IT,THE I CARD HAVING THE NAME ONLY AMAR INSTEAD OF AMAR AWASTHI, ALSO THIS MISTAKE IS REPTED LIKE MY FATHER NAME INSTEAD OF PRAKASH NARAYAN AWASTHI IT HAVING PRAKASH NARAYAN ONLY.
SO PLEASE DO THE MODIFICATION MY I CARD NO IS-HKS1059179
ADDRESS-AMAR AWASTHI,
S/O SHRI PRAKASH NARAYAN AWASTHI
A/2-79B, KESHAV PURAM
DELHI-110035
Titan Eye+ — poor product of titan
I have purchased titan eye spectacles on 1st week of august, thereafte I started using it, however the product quality is so bad that the one arm of the spectable totally broken. it was a shock to me that a company like tata make such bad product, I will be approaching their showroom for the rectification or new spectacle. Very true, one can understand the real face of titan eye+ plus when you go to them for warrnty claim due to faulty and substandard material.
I had purchased titan eye product worth INR 3100. Just within 3 weeks the product has malfunctioned. Titan is now refusing to replace the product. Their head of customer care - says ’’’’Do Whatever You Can’’.
I could have very well purchased some cheap spectacles worth 750 rupees from any other optician. But i chose to spend almost four times the amount with a trust that i will get dependable product from Titan; but i was incorrect. They are now so rude to me and it is very sad to hear such a negative and unreasonable response from a person as senior as the head of customer service. First two days the people in local showroom just refused to divulge any contact information of any of their seniors. Also, the customer care number is not in a working condition. It is so shocking. Why would i or anybody else buy such a costly product and then regret.
So shocking to hear such a response from such a reputed organization like the Tatas. Can some senior management personnel pls help me. Thanks - [protected]@gmail.com
I could have very well purchased some cheap spectacles worth 750 rupees from any other optician. But i chose to spend almost four times the amount with a trust that i will get dependable product from Titan; but i was incorrect. They are now so rude to me and it is very sad to hear such a negative and unreasonable response from a person as senior as the head of customer service. First two days the people in local showroom just refused to divulge any contact information of any of their seniors. Also, the customer care number is not in a working condition. It is so shocking. Why would i or anybody else buy such a costly product and then regret.
So shocking to hear such a response from such a reputed organization like the Tatas. Can some senior management personnel pls help me. Thanks - [protected]@gmail.com
I wan't to buy any branded specs. Could anyone please suggest any other best brand?.
I have had a very good experience with Titan eyecare. I am a user of glasses since my childhood, I ve visited the top doctors in delhi, and as per their advise i ve put glasses, but i was so happy with the eyes testing procedure of titan eyecare, that now i and my family goes only to titan eyecare. I strongly believe their quality of products is undoubtedly the best.
very bad service... i placed an order for one lense pair on 25th feb and till now there is no information about my order ... when u call them they say mam we w'll call u and give u the updates about your order, but all i could do was just wait for the call which never came... today (23rd march ) i called them they are like maam your parcel is misplaced, can u order it again...
I thought TITAN is a very reputated company and its service would be really good but this titan eye+ is ruining TATA's reputation...
TANYA TIWARI
GWALIOR...
I thought TITAN is a very reputated company and its service would be really good but this titan eye+ is ruining TATA's reputation...
TANYA TIWARI
GWALIOR...
Hi,
I visited the titan eyewear store in indiranagar 100 ft road, as i needed a change of glasses.
I saw a few models, and requested the sales lady to show some frames within the price range of 1500 Rs. To my dismay, she just pointed me to the display unit and ceased to help me.
This was a very rude service. I was immediately put off and I walked out the door, deciding never to return!
This proves how ignorant Titan is of their sales persons in marketing their product.
Titan just lost one of their potential customers, and many more to come.
I visited the titan eyewear store in indiranagar 100 ft road, as i needed a change of glasses.
I saw a few models, and requested the sales lady to show some frames within the price range of 1500 Rs. To my dismay, she just pointed me to the display unit and ceased to help me.
This was a very rude service. I was immediately put off and I walked out the door, deciding never to return!
This proves how ignorant Titan is of their sales persons in marketing their product.
Titan just lost one of their potential customers, and many more to come.
Hi,
I bought a RAYBAN frame from Titan+ Kolkata costs around Rs. 6000 . It was having 1 yr insurance and warranty. After 6 moths only I saw rust in the frame. When I asked for replacement under warranty they said its a RAYBAN frame so 'll take 30 days. I agreed as I was not having any option. After 30 days I keep on contacting every week but I was always given a vague reply, sometimes they say frame is sent to Bangalore, sometimes sent to Italy. Finaly after calling and vising many times, they confirmed that this model of frames are not there so I have to take another one. By this time it is around 65 days. I don't want to get another spec from titan but don't have any option. Leme go and collect another. Hope that I'll get good response this time.
--Sazid
I bought a RAYBAN frame from Titan+ Kolkata costs around Rs. 6000 . It was having 1 yr insurance and warranty. After 6 moths only I saw rust in the frame. When I asked for replacement under warranty they said its a RAYBAN frame so 'll take 30 days. I agreed as I was not having any option. After 30 days I keep on contacting every week but I was always given a vague reply, sometimes they say frame is sent to Bangalore, sometimes sent to Italy. Finaly after calling and vising many times, they confirmed that this model of frames are not there so I have to take another one. By this time it is around 65 days. I don't want to get another spec from titan but don't have any option. Leme go and collect another. Hope that I'll get good response this time.
--Sazid
TITAN — Very Poor Service
I have given my watch for repair on 21/7/2011 and they gave date of delivery of 25/7/2011.Today it is 16/8/2011 still i don't know when i will get it back as they had not called me yet. When we call in company they just ask us to wait till date.
Titan Eye +, chembur, Mumbai Suburban, Maharashtra
Hi my name is Rakesh, I am working in Mumbai from last 2 yrs, I needed a spec and thought of the best shop, Tata being a good name i went there but was very disappointed by the service.First they took the complete payment and then kept the condition that there is chance of breakage of the frame.As i was in urgent need of the spec i gave order but when they gave the spec it was bend, when i told to repair it, they told its not possible.So its my advice never go to Titan eye+ at chembur.
Hi my name is Rakesh, I am working in Mumbai from last 2 yrs, I needed a spec and thought of the best shop, Tata being a good name i went there but was very disappointed by the service.First they took the complete payment and then kept the condition that there is chance of breakage of the frame.As i was in urgent need of the spec i gave order but when they gave the spec it was bend, when i told to repair it, they told its not possible.So its my advice never go to Titan eye+ at chembur.
Very poor customer service.
Hello
i have ordered (AJQ0002326 dated 01/05/2013) for spectacle at PATIA Bhubaneswar outlet and thee
delivery date was 8the may.but on 7the evening i got a call from thee outlet theat your delivery of spectacle
will be delayed by anotheer seven days.I asked what is thee reason, it is a technical during fixing thee glass
has broken, how a fiber lens will break .
Then I wanted to cancel he order and get back my Rs1800.00 But thee
reply was some body in thee outlet is in leave you come after theree days.I told I am senior citizen
and one monthe back I have done cataract operation in my bothe eyes and it will not be possible
for me.
My opinion 1.I have agreed all thee condition regarding price And delivery but theey failed
theey put me to trouble.Till putting thee order "The Customer was thee king", thee
moment you put thee order in TITAN Culture you became thee sufferer and
theey become king and will detect heir terms.
2. In thee outel thee dealing of persons is not good.
3.I have already Trapped and on theeir mercy.
This is not a good culture or a company like TITAN .I request you
to take it seriously.In my opinion TITAN eye is not a customer friendly outlet.
Hello
i have ordered (AJQ0002326 dated 01/05/2013) for spectacle at PATIA Bhubaneswar outlet and thee
delivery date was 8the may.but on 7the evening i got a call from thee outlet theat your delivery of spectacle
will be delayed by anotheer seven days.I asked what is thee reason, it is a technical during fixing thee glass
has broken, how a fiber lens will break .
Then I wanted to cancel he order and get back my Rs1800.00 But thee
reply was some body in thee outlet is in leave you come after theree days.I told I am senior citizen
and one monthe back I have done cataract operation in my bothe eyes and it will not be possible
for me.
My opinion 1.I have agreed all thee condition regarding price And delivery but theey failed
theey put me to trouble.Till putting thee order "The Customer was thee king", thee
moment you put thee order in TITAN Culture you became thee sufferer and
theey become king and will detect heir terms.
2. In thee outel thee dealing of persons is not good.
3.I have already Trapped and on theeir mercy.
This is not a good culture or a company like TITAN .I request you
to take it seriously.In my opinion TITAN eye is not a customer friendly outlet.
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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I have bought a spectacles from Titan Eye and the Glass itself cost 4000,
and the Quality in not even near the Local Brands, now i lost money and was cheated by the Titan Guys...
And when u go to service for the Glass and Frame, the Product will only come after 1 week from the Due date.
TITAN is just stupid store. better buy spects from local store instead of goig to Titan.
Pls Never Buy anything from These Guys