[Resolved]  Titan Eye+ — Defect in manufacture of spectacle lens

Address:

Maharashtra

Sir,
We are the customers of your esteemed organization and our purchases of frames and lenses are
as under from your shop at
TITAN INDUSTRIES LIMITED
Shop No.3, 4 &5 Ground Floor
Raghuvir Jn of SVP Road & Ganjawala lane
Borivli(west) Mumbai-400092.:-
(1)Mrs. Sunita N. Shah Invoice No.:BCC0001879 Dated:23/11/2011.
(2)Mr. Siddhesh Shah Invoice No.:BCC0001203 Dated:29/06/2011.
(3)Ms. Shraddha Shah Invoice No.:BCC0002538 Dated:21/03/2012.
However in my case (Mrs. Sunita N. Shah) I found number of scratches on lenses which is a
manufacturing defect and has drawn the attention of the Store-in-Charge Mr. Manish Chauhan on
21/03/2012, 04/04/2012, 08/04/2012 and on 15/04/2012 and lodged oral as well as written
complaint to him. However he gave a standard reply, `As per the company’s policy and practise
the lenses do not have any guarantee for repair and replacement and is not bound by after
sales services and if you have any complaint then you write to our office on the email address
mentioned in the bill. ’
I am using the spectacles since last more than 35 years and have purchased from the ordinary
retail shops (NOT BRANDED) and have never come across such defects and whenever any problem
arises the same was attended immediately with due respect and to our (customer’s)
satisfaction.
A customer comes to a shop of esteemed organization like yours, even though it is highly
priced as compared to non-branded retail shops with an intention and expectation that not only
that there is product perfection with no manufacturing defect but also to get better after
sales services and proper care of their eyes with perfect vision. However neither we get
perfect after sales services nor do they care about the customer’s problems.
Thus, you are requested to direct the personnel in charge of above store to attend our
problems/concerns and to replace the defective lenses or any other appropriate remedial
actions.
I would like to draw your attention that I have stopped using the aforesaid lenses and am
using my old spectacles to protect my eyes and vision as my problem has not been addressed
since last more than a month and if no such corrective measures are taken by your office, not
only me but many like me will not be visiting your esteemed stores.
I hope and wish that my problems are addressed immediately so that we can continue to remain
your customer who can take care of our eyes and the concerns.
Thanking you and awaiting for early corrective measures.
Yours truly,
Mrs. Sunita N. Shah.