[Resolved]  Titan Eye+ — Unsuitable Lens Irritate Eyes

Address:Gurgaon, Haryana

Dear Sir,

I bought a spectacle from your shop at FF-31, First Fkoor, Metroplitan Mall, M.G.Road, Gurgaon-122002 vide Sales Order No: TDGU006271 and Invoice No: BAO0003204 dated 08/02/2011. My eye sight was tested at your shop and according to yoursalesman optician's advice, I bought the frame fitted with power visor. I was told that I can wear it all the time and will be able to see correctly. On the said day whenn i collected the spect, I found it was so powerfull, I could not see properly after wearing the same. Then I was told that since, it is for reading purpose only, I will not be able to see long distance. Only I will have to keep the spect on nose bridge. Then I said why didn't you say me this at the begining. They remained silent tried to convince me with their impressive words. i believed them as Titan Eye belongs to TATA Group. After wearing this, my head is reeling, getting pain to my eye ball. I consulted a Doctor, he said, had i bought a prgressive one, then I would have been able to see wearing all the time.Yesterday i went to the same shop. i didn't find the salesman. But optician was present. I asked him why did you made me fool. Why did I spent Rs.7000.00? To get better comfort and good vision insyead you are here to make me blind with my own money. I requested him to replace it with a progressive one. He replied that it can not be replaced since the visor has been cut. I told them whose fault is this. for your wrongfull act why should I suffer at the cost of my own money. I told that what the extra money is required I am ready to pay, please make aprogressive one. he telephoned to somone, then told me that it is not possible. after wearing this I getting severe head reeling eye pain. I am feeling as if slowly and slowly, I am goint loose my vision. With a trust towards TATA name, I thought, their people will be faithfull and whatever they are saying good.Considering spectacle as a lifetime asset that too TATA's, I invested my hard earning money 7000.00. It went burnt within a while by your people's wrong act. Please help me out in converting it to progressive one. I shall be indebted to you till my last breathe exhales out of my nostrills.

Rajib Lochan Pradhan

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Aug 13, 2020
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