[Resolved]  Titan Eye+ — Technical Incapability

Address:

Mumbai City, Maharashtra

I am writing this mail with morbid satisfaction that atleast I wont have to suffer again.
I bought a pair of spectacles from your Titan Eye+, Linking Road, Santacruz (w), Mumbai outlet, and believe me it was the worst mistake of my life. I have been wearing specs for 26 years and never in my life have I ever seen such unprofessionalism.

I have just moved to mumbai from delhi and wanted to change my specs. I entered your store expecting a good service from your end but I was highly disappointed. Thanks to your staff, the whole Image of Titan Eye+ has come down crashing in my eyes. These have been the most expensive specs that I have bought so far. The least I expected from you was to do your job right. The least.

I went to collect my specs only to find the polishing of the lens was not appropriate, the edges were rough and it gave an unbalanced look to the lens. So I left them at your store and went back again the next day to collect them. After I collected my specs the next day, I noticed a major fault with them. The lenses were of different sizes. The left lens was 1 mm bigger than the right lens. To put it lightly, I was embarrassed when people at work and home pointed it out. Anyway I went back a third time to get the lens fixed. When I brought this to the attention of your staff, my statement was refuted blatantly and I was told that the specs were fine.I was baffled what my naked and untrained eye could see was not visible to your so called technicians and experts. They seemed callous and very more inclined towards proving me wrong. Somehow I managed to convince them of the error they had made. Again, for the third time, I left the specs in the bleak hope that maybe now they will get fixed.
I was wrong.Again.

Next day I went back, only this time my irritation turned into anger. There was a dent and a protruding curve on the right lens. Imagine the plight of a customer who doesnt get the service he deserves and on top of it is made to suffer because your staff is inefficient, unprofessional and unapologetic.

I wonder how a brand like Titan Eye+ can afford such a bad quality of service. I dont think I will ever walk into Titan Eye+ or recommend it to people. As I have no interest to deal with such unprofessional people nor will I let the people I know go through the agonising ordeal I went through.

The last thing I want from Titan Eye+ is my money back. I am done dealing with you guys. I have a life and I intend to live it. I cant keep doing rounds at your outlets in the false hope that the money I gave is getting its full value. I want a swift resolution in this matter - Which is a refund, nothing else. You can keep those specs and try to make a mockery out of someone else.



I returned their spectacles and went on their website to give the feedback. After I mailed them the feedback nobody replied to it or followed it up. I had to call up the various stores across the city to get their toll free complaint number. After finding the number i called them up immediately and they had no clue about the complaint I had submitted, so I had the explain them the whole thing. They told me they will get back to me in half an hour but they did not. I called them up again after an hour to know what is happening? So they told me the team is in a meeting you will get a call from the store at the earliest. They called me after an hour and said please collect you spectacles they have been fixed. I told them I don’t want to deal with them and they can keep the specs and fix them for however many times they want, I cant get another shock for the fourth time all I want is my money, my refund. They told me the banglore office will call you in regard to this. Someone called Nilesh called me from the Banglore office and he said you will have to go to the store to collect your specs and we cant give you a refund. But I told them again that you are torturing me a lot and I will not tolerate this, I want my money, so they told me we will get back to you. The next day area manager for Titan called me to know what the issue was, I asked him if he read the mail he said I have the sales sheet with me and these are your problems, I told him you have got the facts wrong and I explained him the situation again. He said there has to be either a problem with the frame or the lenses for us to initiate your refund. I told them I have had a problem not once not twice but thrice, so please initiate my refund. He told me I will have to check with the banglore office again, and ever since then nobody has contacted me.