[Resolved]  Titan Eye — Poor Quality, Poor Customer service

Address:

Bangalore, Karnataka

1) I purchased eye glass Store Location: Bangalore Central Mall, Bellandur Date of transaction: 27/9/2013 Invoice#: BDF0004430 Items: frames and Lenses Promised delivery: Oct 3, 2013 Item not delivered till Oct 5th, I was told it is not yet made by lab. I was going to Kolkata on 6th morning. They have not delivered in time and not even agreeing to cancel the order and refund my money. Area incharge Mrs Pratibha not picked her mob phone ([protected]) for listening this issue even after several trials. This mob number was given to me by Titan eye+ shop. 2) Anyway I came back from Kolkata after 10 days and I collected it. a) Lenses were not made upto specs, I can't use this glass while walking. I wanted only reading glasses, but I was provided the same power in walking and road looks very very big, small stone ships of road looks a big boulder. This is total waste of my Rs. 8658. 3) The frame had price tag Rs 2500 but I was told price has increased by 10%. If price has increased, why the price tag was not changed. It is very poorly managed shop. 4) when I was given final receipt, it was printed so light, no one can read properly. I was told this receipt is warranty card. There is no proper ribbon in printer, no copy was provided for eye check-up, I was told xerox m/c not working. Such a poor customer service and poorly managed shop I have never seen. It is a shame in the name of Tata Enterprise. 5) I would like to advise every one ...DO NOT GO TO TITAN EYE+. You will not get any positive answer which can make you feel coming to this shop twice. They loot you and cheat you to the fullest.