[Resolved]  Titan Eye+ — Pathetic product quality and customer service

Address:

West Bengal

Appalled with the extremely poor quality of product and customer service.Had placed an order for Rx lenses Ref TKCS5230 dated 2.10.10 with the Camac Street Show room in Kolkata.The spects were supposed to be delivered on 10.10.2010 but it never happened,excuse-Puja Holidays.After some follow -ups recd a call on 19.10.10 that the same was ready and the delivery was taken by my dad on 20.10.10 as I was not in town.But to my utter surprise I found out that the lenses were not properly fitted in the frame ,lense edges not polished properly and both lenses were full of scratches.The spects was retnd to the showroom on 22.10.10 by me in person and a replacement of the lenses was assured(replacement note issued) . I was supposed to receive a call for the same when ready.However when I did not receive a call frm the showroom I visited in person once again on 07.11.2010 and was stunned to receive the spects with the same old lenses which were supposed to be replaced.When pointed out the staff was apologetic and someone senior probably the manager assured me of delivery by 9.11.2010.However I received a call on 08.11.2010 wherein I was informed that it would take some more time.Just before writing this complaint I had called up the showroom only to learn that the spects are not yet ready!!!!!!One and a half months since placement of order.Pathetic is what I must say.Even small shops in the PARA would have done a better job and would have given a flawless delivery in much shorter time.My foolishness that I went by the brand name and decided to experiment outside GKB & Lawrence & Mayo.I would be obliged if Titan is kind enough to give me delivery of my spects with the lenses in appropriately good condition without further delay and save me the trouble of wasting precious time on enquiry over phone and personal visits.I promise that I will not trouble them further by placing new orders or referring their name for business to others.

Thanking you,
Partha Pratim Das

PS.If Titan is unable to do the needful kindly refund my hard earned money amounting to Rs.2100 which I had paid in full settlement of the bill at the time of booking on 02.10.2010