[Resolved]  Titan Fast Track Glares — FAKE WARRANTY

Address:

Ambala, Haryana

Hi

My name is Anmol Jain and I had purchased TITAN FASTTRACK SUNGLASSES at Rs. 1800 from Bangalore on April 2006. It had a warranty for 1 year. Within 1 year, the glasses got scratches and I went to Ambala Cantt, Packard Watch Company, Rai Market to submit the same. The person at Packard Watch Company showed reluctance in accepting statng that the glasses were not purchase from him. After showing him warranty card and arguing for all india validity, he accepted my glasses to be sent to company.

After huge follow-up, I was told in 2009 that my glasses have been taken by company and I can get a voucher of Rs. 700 which has to be availed at his shop in buying glasses only.

I found this as cheating and left his shop immediately. How can glasses of Rs. 1800 be valued against discount coupon of Rs. 700 and that too after 2 years from the company. I have lost trust on TITAN as a brand and had also written complaints to company to no avail.

I should get my glasses back even in scratched form or entire Rs. 1800 or new sunglasses.

Hope to seek some justice in this regard.

Regards
Anmol Jain