[Resolved]  Titan Fast Track Watch — high replacement price

I have bought fastrack watch just 6 month back of rs 2000, and its key came out three time, two time they repaired free because of warranty now again i am giving it for repair under warranty, design of watch is not good i am asking for replacement i and am ready bear any damage charges but they are not agree with it...

most of times watch stays in shop for repair due to its design, this is very inconvenient to customer...

I purchased a Fastrack watch (code no. 9204PP02) last year and its belt got teared. Its been 4 months that I'm goin to all the major titan shops (especially titan world) and so far the problem has not been rectified they say the strap is not there and they will inform within couple of weeks unfortunatly so far I didnt get any response and neither they have strap with them and the main problem is u cannot put any other local strap on it. So now its like a waste for me. I am highly dissappointed with the service provided by this company which is so reputated. They are not willing to help their customers.

can anyone help me from where i can get the form to register complaint against this and where I've to got for the complaint. can I file complaint against fastrack here online.

fast track coolers — breakage of stem

i have a great passion on titan products .but the cust servies are poor .i have rounded over the city but no one is redy to repair my glasses and your service centers tooo.


sub: wearing stem i which is coonecting to front and back

I purchased a titan watch model no.1163 BAD ( at back side of watch) 1163 BM02 (on carton)from Raj Watch Works Mananthavady, Wayanad.dt.Kerala State on 28/08/2009.Dealer realised Rs 2400.I think i have paid Rs 500 excess. can any one help me to log a complaint an.

Sir,
I purchased one TITAN WATCH GENTS based on model No. 9124YDA as given on the back side of my watch. I purchased it from Royal Watch Co, Shop No.G7, Daily Bazar Tinsukia - 786125 (Assam) Telephone No[protected]. They charged me Rs 3500/- for the Titan Watch.
I want to know to its actual price and genuines of my Watch...?
Please let me know its details from your end.

Fastrack — watch bracelet

Dear Sir,

My watch model no. is Fastrack 1392 i have purchased the watch on 7/7/09 & with in this period the bracelet of my watch has broken 3 times & the dealer agrees that it is defected & he has registered a complaint for the replacement. But even after 50 days the company has not returned my watch.

Please help me out.

i have purchased a fast track 3 monts back but for past 2 months the watch is not running properly
i tought that it was a battery problem but today only i came to know thats its a techinical problem, i have given the watch to dealer PARSHV PADMAVATHI ENTERPRISES PH 42029660 CHENNAI, but they said we will correct the problem and all, but i need replacement because its a major mistake(that was agreed by a dealer it seems)if i have warranty period means no problem after what should i do so i need a frsh peace please do the needful
DESIGN NO:1387SL01
DESCRIPTION: K307
PRISE:1595
PURCHASE DATE 28/08/2009
TIN :[protected]
DOC NO:[protected]
CST NO:898378/[protected]
TIN:

Hello all,

I have bought a shades from Fastrack which was worth Rs. 1995/-. Now after 3 months it has some dots on the glasses. I'm a brand conscious person and i buy a brand so that i don't need to care about the thing for long. I'm from service industry and i know if the customer is not happy you brand is in a bit of danger because not only will you loose this customer but with his bad word of mouth you will lose many probable customers.

How many times is this taught in the service industry that cost of acquiring a new customer is 10 times higher then retaining the old one. Why I'm saying all this is because i went through a terrible experience while i was trying to tell the outlet in charge what went wrong with the shades (Himalaya mall, Ahmedabad). I don't know how could a person be an outlet in charge if he doesn't know how to handle customer complaints.

I was thinking of buying a watch from Titan but that very thought have gone now. In all, i can say it was a very bad show from fastrack..they themselves will go down and will also buy some bad name for Tata. Better beware Tata before lending your brand name to someone.

[protected]

mere pass 2 watch hai titan fastrack aur timex i control mujhe unn dono ke liye straps chahiye plz hlp me kahan milenge plz...!!!

TITAN — After service of watch the Watch returned is broken

I had given my watch to a Titan Showroom in Kolkata (Park Street) Last week, I had to change the links of my watch due to the rubber of my strap was torned. The girl asked me to keep the watch and collect after 2 working days , when I received the watch the it was in a horrible condition all the rubber in one side of strap was torned and withered and now they are refusing to accept their fault and saying that since you have done this.

Fast track watch — watch repaired twice under guarantee period of two years

I purchased a titan watch vide cash memo No. C00000998 dated 29.06.2008 from vidya sons 1 Ambedkar Road, Ghaziabad, having guarantee of two years. The watch became unservicable with in a year of purchase. The same was got repaired from your authorised dealer i.e. Ganga Ram's Gallery, Preet Vihar, Delhi. After 15 days again the watch stopped working, which was again sent to dealer for replacement of watch with new one. It is informed that the watch has been repaired and requested to collect the same.

It is requested that either a new watch may be given to the applicant or refund the cost of watch immediatly

Kanishk Chaudhary
Mob:[protected]

I also bought Fastrack watch 2 years back cost 1500/- Rs. Now its fibre belt is breaking from one side. I visited near by dealer shop. He said this can't be repaired & asked me to go to the same show where i bought. I also dont have bill of purchase. Who keeps bills for so long. He also said that this can't be repair. This has to go to company & company will value your watch. Approx you get 50% of the actual cost. That means for 1500 Rs watch i am going to get only 750 Rs at max. What a ? I bought it with a thought that i dont need any watch for next 4-5 years. Also you get 50% value only if you are buying again Titan watch else throw it in a dustbin.

Titan suck. I learned a big lesson. YOu should not buy expensive watches with indian brand. They are not worth. If you are spending 2K then better spend 1K extra & buy european brand. It is really heart breaking that big Indian company product is still not up to world class quality.

I dont recommend this product.

TITAN -FAST TRACK — Not working Properly

I bought Watch by last week[protected].
Model : 14789bc
Cost : 2595.00 INR
from the day, its giving problem. its running only for three or four hours. after it gets hanging. I need to Rotate Key. then it will work.

What for you people selling this idiotic things to customer end???? better run away from selling.
Dont irritate customer by giving this Stupid Products, . Need Replacement Over This .

Else return Back My Money. U people dont Know Money Value???????????????????????????

- Jones
[protected]

I bought Watch by last week[protected].
Model : 14789bc
Cost : 2595.00 INR
from the day, its giving problem. its running only for three or four hours. after it gets hanging. I need to Rotate Key. then it will work.

What for you people selling this idiotic things to customer end???? better run away from selling.
Dont irritate customer by giving this Stupid Products, . Need Replacement Over This .

Else return Money. Upeople dont Know Money Value???????????????????????????

i also bought Rs 1700 fastrack watch. The steel coloured coating vanished within 3 months from thedate of purchasing. So i gave it for replacement. Now they are telling that they won't give back my watch instead of that they are offering me to buy another watch worth Rs 1525 excluding belt charges. please tell me What can i do????????????.

I've recently purchased a watch of Rs 2695/- on 10 Oct 2010 from your fastrack showroom at Thane, Maharashtra (Tin number [protected]v[protected].

After 2 days I noticed that the date in the watch were getting changed in the morning at 10 AM instead of 12 at night. So I rushed to the shop and told them about the same. But unfortunately the sales manager Mr, Mohsin Ahmed told me that I should have checked it while purchasing rather apologizing.

I told him to change the defective watch. Then Mr Ahmed sent the watch to a nearest world of Titan showroom. First they tried to change the Dial of the watch, as they could not remove the belt from the watch then they change the machine from another watch(same model) and gave it back to me. After coming to home I found that they damaged the belt (bend one panel in the metal belt) of the watch.

Then I went to the shop once again and told them about this. Unfortunately I got a very rude behavior from Mr, Ahmed and the other sales boy. The SM told me the same thing that I should have checked it while taking...I'm really surprised that we can not trust company like Fastrack (Titan). Then I forced them to send the watch to get repaired.

After 10 days I went to the showroom (31 Oct 2010) and then they told me to take a new watch (as per Mr Ahmed, there is a date problem in this model). I liked a watch of Rs 1995/- however, Mr Ahmed told me very rudely that I can not take that watch coz that is bellow price and he will not be able to refund me the balance amount.

I'm surprised that is this a company policy...you take the money from the customer and then give them defective watch along with the rude behavior and bad customer service. The SM told me to take two watch to adjust the balance. How can you suggest a customer to take two watch if he doesn't required. You can add the price in the bill if it is of higher value and if it is in lesser price then you can not refund the balance (Is this a policy!!!).

At last being frustrated I had to take a watch of higher value Rs 2995 and pay them extra amount.

I'm really upset after getter such behavior from a company like Titan (Fastrack) and their representative (The SM, what he doesn't deserve to be). He is simply killing the company goodwill.

brought a fastrack watch last week, now it is giving wrong time always.

Fast Track — change my watch

Sir,
I purchased a ladies wrist watch(Fast Track) model no-2404SM01at a showrom(Address mentioned below) on 05.03.11 to gift to a friend. When we used this watch I am surprise that this watch is not working .So,I decided to exchange the same & went to the showroom on 16.03.11 & give it to the shop owner for repairing.After the 1st repair they gave it to me on 25.03.11.But after two days I faced the same problem again.& I went to this showroom & gave again the watch on 5.04.11 to them. They told me that they will inform me next day that what they decided to do with it.But till today they don’t call me or inform me by any call. Today when I called them & asked them about this watch thay reply that they are not responsible for this problem& after selling they are also not responsible.they blame direct the company & cut the phone line. before looking at the watch they said it cannot be exchanged.They did not had the decency to talk to us properly,spoke to us very rudely& harshly & when I told them that give the service centre number they told your watche is in service centre & today that is closed.After discussion with you by phone when I collect the watch from ther showroom they gave it to me.So, my point is if service centre was closed & my watch was there how could they get it????????????

My other complaints are
1)They gave us with a damaged watch piece.
2)How they told me that after selling they are not responsible????????????
3)She behave to me that they give me the watch as free of cost & give the money also.

My Request:
I want the damaged watch to be replaced at the earliest & a proper training be given to the guys in the showroom about the etiquetts of handling a customer.

Price of the Watch- Rs 2095/-
Name of the Shop: Sathi Times
Address : Sarker Mansion,Hill cart Road,Siliguri
TIN No.[protected]
Recepit Number : 9603
Showroom Ph No:[protected]

Note: I also request this complaint to be forwarded against stupid showroom owners who spoiling the brand name.(Take a necessary action as soon as possible).I am not against your company but against your authorized stupid dealer.


Regards,
Somadey

i, m really upset to see that my new fast track watch purchased before 8 months got rust at the bottom. Due to this i got scratches on my wrist & its really hurt when i sweat. Dealer has ignored after one replacement whether it is under warranty. Kindly resolve the matter

MS Chauhan
[protected]

i reacently bought a titan fast track watch for almost 1400rs and two days later it stopped working...i took it to the store but they wouldnt exchange it or return the money..they sent it for repairs saying they'd deliver it but its been almost twenty days i havent got my watch...a couple of days ago i got a call from them that they would be closing the store temporarily...