[Resolved]  Titan / Wrist Watch — defective metal strap,2 times serviced but still not ok, valid warranty,i go office without watch.

A wrist watch of titan make purchased by me at M/S Zimson Times PVT ltd,T.Nagar,Chennai,in 2008, with a 2 year warranty aginst any manufacturing defect from the manufacturer.After some time i used it the connecting pin of the metal strap link was sometime come out it's link and i pushed it back into the tiny hole.One fine day,in SEP'09 when i was walking on the road the strap cuts on it's own and my watch fell down, due to which the glass is scratched heavily.
I approached the Zimpson and they returned the watch after 2 months,despite my repeated follow up,assuring that there won't be problem any more,but charged Rs 250.00 for glass replacement.I got the watch back only to find incorrect time.Yes, the watch was running fast.Again i approached the ZIMSON, and got my watch back.
But this time the 1st incident repeated.When i was riding bike the strap cuts on it's own, but luckily i caugt and prevented the damage.
Again i informed the Zimson, they assured that they will collect my watch but not until now.
With great agony and frustration i decided to put this on consumer forum, so i did.
Will the people concerned take action?