[Resolved]  Titan / Wrist Watch Octane Series — No strap available with company

Address:

Mumbai City, Maharashtra

I has purchased a Titan watch (octane series) from the Colaba World of Titan showroom about 20 months back at a substancial cost (approx Rs 4000). Within a year of my purchasing the watch,the plastic strap broke, I gave the watch for repairs to the service centre (temporarily shifted to westside Kalaghoda branch). To my surprise, the company says that the strap is no longer in manufacture and hence not available. The watch has been rendered useless although in excellent condition as i sparingly used it. On asking the company for a refund minus the cost of the strap, the answer is that they are willing to refund only 60% of cost of watch. Pls advise me as to what can be done regarding the case. I have written a number of emails to their consumer department but havent got any replies todate. This is the response from such a well known company called Titan..Pls advise.