Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

To : SE / CEDC / SOUTH. Dt:[protected] From : Secretary Sterling sarbathy apartment 13-central school road Gill nagar, Choolaimedu Chennai -600094 Ph no :[protected] Kalaimani &[protected] kumar Sir, Sub : excess & abnormal meter reading for last & current months due to meter fault. Ref. : s/c no :[protected] meter no :975030 With reference to above our apartment common meter running faulty and abnormal for the past 2 months the meter shows abnormal units reading and consumption which is much more abnormal compare to our 100% connected load if we are using 100% . Hence kindly see our previous meter records and rectify or replace the faulty meter immediately .also we request you to please arrange revised / corrected / average meter consumption charge enable us to pay the bill in time.

My meter reading is 13588 while i received bill for 14580. I complained so many times and don't listen me to and keep sending from one place to another. It happened second time to me. First time i tried all my effort and complained everywhere, nothing was done. Finally they cut my connection and i was forced to pay unjustified bill of 13000/-. They said they will adjust this amount in next bills nothing done on that front. Now i have got another bill of 6670/- for wrong meter reading. I am not ready to pay at all though with no help from them i am afraid what i can do. Looking for some serious help on this.

For my service no. [protected]- at Kamakotti nagar -Pallikaranai. I tried to register on line for bill payments. Received a reply stating that it is already registered. When requested, that I am a NEW occupant & Do not know the earlier login/pw details, I got help, to register fresh & TNEB cancelled the earlier registration. After registration they are suppose to send a mail to me & confirm. I did not receive the mail. My mails to all concerned- as per their contact details at TANGEDCO- were returned back without receipt. Do not know what to do. I am 74 years old & cannot go door to door to find out the answer. Srinivasan.

Respected Sir,



Sub: Request for refund of excesss amount paid against wrong meter reading taken by Shri Srinivasan, Assessor, T.N.E.B., Nolambur Section.



1. I, Smt TharaBai Mohanakrishnan, residing in Plot No 198, 17th cross Street, T.N.H.B., LIG _ I, Nolambur, Chennai 600037.
My Service Connection No is 437: 010: 818.

2. Bi-monthly meter reading for the cycle month Jul 2013 has been taken by Shri Srinivasan, Assessor, T.N.E.B.
The details of Reading/ consumption / CC Charges etc as provided in the `White Card' given to the users has not
been endorsed by Shri Srinivasan, Assessor.

3. In the absence of the above details, I have to rush to EB counter every cycle month to obtain the consumption charges.

4. On Aug 2013, I was shocked that Mr Srinivasan, Assessor, assessed my consumption wrongly and computer showing my consumption
as 1860 units for that bill amount shown as Rs.13, 767.
I have made a letter to the Assistant Engineer, Nolambur about wrong meter reading taken by Mr. Srinivasan. The Assistant Engineer
and revenue Supervisor of the Section has accepted the mistake of Mr Srinivasan, Assessor. They requested to make the payment as
Shown in the computer to avoid disconnection for not making payment by due date, and assured me for refund / adjustment of excess
amount charged by Shri Srinivasan, Assessor.


5. Sir, after a lapses of two months, neither, excess amount paid by me has been received nor adjusted with my another service
No[protected] as promised by the Assistant Engineer/Revenue Supervisor/Assessor of TNEB., Nolambur.

6. You are requested to direct the concern officer/staff to resolve the issues and look into the matter personally to refund
/ adjustment of the excess amount aginst wrong meter reading taken by Shri Srinivasa, Assessor within time frame please.


Thanking You,


Yours faithfully



Sd/xxx
TharaBai S

Dear Sir, I am staying at Maraimalai Nagar Kannagi street NH1 and near to my house street light is not working for last 2 months and we have given the complaint to TNEB office but there is no action taken place so far. Due to this problem my Laptop was stolen in my house on 13.12.13 night due to more darkness in the street. Please take some necessary action for the same. EB office no. :[protected] Thanks G Palanisamy [protected]

Dear Sir, I paid the amount for my Service No:[protected] for the past three payments, And I Request you to Consider the defective meter on this service is four times higher than our usage.I am not add or remove any load till the service get, So As Am kindly request you to change the meter immediately and also reduce to the actual amount regarding my earlier usage.
Thanks & Regards,
N.Sethu Rathinam.
[protected]

14.12.13 From John Lawrence C/o C. S. Santhana Gopala Krishnan, TNEB – No. 126: 025: 53 (Old address as per TNEB records - 8 Sullivan Street, Santhome, Chennai -600004) 5/2 – A, Rosary Church Street, Santhome, Mylapore, Chennai – 600004, Mobile: [protected], Email: [protected]@yahoo.co.in {Landmark – Opposite the EB Transformer – adjacent to Shanthi Apartments on Rosary Church Street} To The Assistant Engineer/Junior Engineer Tamil Nadu Electricity Board Distribution System, Opposite Foreshore Estate Bus Stand) Santhome, Chennai – 600004 Dear Sir/s Sub: 3 PHASE CONNECTION EXIST BUT ONLY 2 LINES WORKING VERY IRREGULARLY I wish to place on record in writing that though I have three phase connection only two lines are working interchangeably for the three floors resulting in frequent tripping off thus compelling us to call the MES breakdown to restore the connection. I had frequently requested the staff to set right one of the cable fault line that has not been working for more than a year but nothing has been done so far to balance the distribution between the three phases. I request you to send the right technical staff to check the inflow lines and set the cable fault right and balance the distribution of the power to all the three phases evenly. I would also like to state that I had changed the rotator switch panel through the MES about year back. Each time your staff attends the solution has been only temporary. Please depute some responsible person at the earliest and set right the matter. Regards John Lawrence C.c. Superintending Engineer/ Divisional Engineer

hello sir/madam I am resident of friends colony, kovil pathagai, avadi-600062 service connection number : [protected] The person who took the meter reading has noted it down wrongly, instead of 380 units he has noted only around 250 units, I used to pay the bill online and the amount displayed was rs.550 and i paid it, this may increase the billing amount next time due to slab rate variation, when i contacted local authorities nobody is responding well and they themselves are not sure on whose responsibilities it is and are just turning me around and have made so many calls regarding this and still i didn't get a proper response, please take a note of this complaint and do the needful so that i do not suffer an increased payment on next billing. it would be appreciated if the person who used to note the reading would come again and note the proper reading .

one shanmugham filed a suit in os no.277/2013 before tirupur District munsif court against you that not to erect new transformer near his house at murthy nagar, tirupur . by the asst engineer tneb kongunagar. The said case is pending. in the meantime the Asst engineer is trying to erect new transformer there forcefully with the help of private persons. I request you to instruct to stop the work immediately till the disposal of the case. take necessary action immediately.

The Street lamps are not working in Regularly. The Place of Sakkottai, Sri Rengarajapuram Street, Kumbakonam Taluk, Thanjavur District. There are 5 Street Lamps with in the Street not working in One month. Lot of time inform to area lineman. But not action ed with Solving the problem. we are very very affected with snake, Nanduvakili, Thel, insects and etc.. some were problems. so please kindly immediately action ed with earliest solving...

I am venkatesan R from Anbunagar, santhosapuram, chennai -600073. We have voltage flutuation in our whole area for past 6 months. We have informed many time to EB office at Kamarajapuram and still no action was taken. We are lossing oue hous hold appliances because of this voltage fluctation

Dear Sir, My Consumer Details are Consumer Name : Bala Address : 34, Kamachi Nagar, Thiruthaveli, Kavanur Post, Gudvanchery - 603202 Contact No : [protected] Our meter is not working properly also meter reading is very fast long days ago. We gave complaint for 5 times to our area Assistant Engineer regarding this Issue.. But not yet got any solution for a past four months. Please do the favour for the same. With Thanks and Regards Bala

SIR, MY SERVICE NO. IS[protected]. THE TNEB ASSESSOR NOT UPDATING MY METER READING ONLINE FOR THE PAST THREE MONTHS, RESULTING IN BILL PAYMENT WITH PENALTY. LAST TIME I PAID RS.9000 WITH PENALTY AS I DID NOT GET EMAIL OR SMS ALERTS AND THERE WAS NO UPDATION OF READING IN WEBSITE. tHIS TIME SHE (THE ASSESSOR) HAD TAKEN READING ON[protected] AND SO FAR NOT UPDATED MY READING IN INTERNET WHEREAS SHE HAS UPDATED MY NEIGHBOURS READING ONLINE AND THEY HAVE ALREADY PAID THE BILL ONLINE. ALL THE READING WHERE TAKEN ON THE SAME DAY. SHE APPEARS TO DO IT WANTEDLY FOR REASONS NOT KNOWN TO ME. MY BILL AMOUNT RANGES FROM RS.3000 TO 4000. I AM A GENUINE CONSUMER AND WANT TO PAY MY BILLS IN TIME BUT I AM FORCED NOT TO PAY MY BILLS ON LINE. WHY ? REQUEST FOR IMMEDIATE ACTION. MY EB OFFICE IS AT KAMARAJAPUAM, CHENNAI 600073 AND THE PHONE NO. IS 22272400. PLEASE CONTACT THEM AND ASK THEM TO UPDATE TO ENABLE ME TO PAY THE AMOUNT ONLINE. THANK YOU.

Sir/Madam,
I am residing at the below mentioned address, where for the past few months we are facing inadequate electricity supply problem .no course of action has been taken till date inspite of registering complaint .though paying the bill regularly we unable to get our basic needs . so i kindly request to take immediate action on the same and please ensure for the proper electricity supply . i am ready to speak to any higher authority to register written complaint .

Please do the needful.Hoping for a better solution after filing this complaint

Address,
M .Sathish,
Park View Apt, No 144,
Block'B', Flat F3,
Ragavan street, Perambur,
Chennai 11

Dear Sir,
Today I have made TNEB payment through ICICI bank and got debited of Rs.460, but in TNEB webite it shows transaction got failed. Kindly find the payment details BIL/[protected]/EB OCT 2013/[protected]. Kindly provide solution and do the needful due date is tomorrow 22th OCT13.

SERVICE number:[protected]

With regrads
Karthick.SR

I have applied for new commercial service connections on 10/09/2013 at Tamil nadu Electricity Board office at Ayappakkam, Chennai -600077. It comes within the Ambattur South Assistant Engineer area. Till now connection was not given.The connection is required at the plot no.HIG9811, Tamil nadu Housing Board, Ayappakkam, Chennai-77 I have approched Junior Engineer of Electricity Board and the Commercial Assistant of TNEB office Ayappakkam, several times. But the connection was not given till now.I have suffered lot of mental torture and irrvocable loss. Hence I request you to be kind enough to give me the service connection as early as possible. Yoursfaithfully D.Mohanachandran

Hi I am a resident of LIC nagar , 5th street , S Kolathur , Madipakkam Chennai. We are also the victims of horrible power fluctivations since we reside in suburbs as many in the recent trend. The major issues starts with the quality of electricity distributed to our area and which involves capacity of the transformers to support and distribute electricity. I see many complaints here talking up on low voltage screwing up their AC’s and other high priced electrical appliances in summer which bets the very purpose of an air conditioner. While I might also have to agree on the same all round the year. But the preface of my complaint is much to do with the unethical treatment of every citizen living here. It’s like looting us with electricity charges and deposits when there is no enough voltage to make a fan function to its max capacity. The voltage distributed to our residency is less that 110 Volt which will not even support any small electrical appliance and this has nothing to do with summer or winter it’s just the same all through the year if we are lucky we are saved during rainy days which again Chennai is not blessed with many in the recent past. I am not going to write a paper here on how poor Volt distribution increased the consumption of household electricity and ultimately increase the electricity charges for no benefits enjoyed by the end user. I am also not sure how the mechanism works if someone looks through these complaints and tries to work towards the solution as this is just a procedure which will sound good on election campaign and then It become a dud . But I aint gona stop here if none of the officials are going to provide response here or many other channels I may place this complain then I will like to take this legally with all the other victims here in this forum. We need a solution and the government sector will have to stop working as if nobody care about their efficiency and responsibilities.

Hi I am a resident of LIC nagar , 5th street , S Kolathur , Madipakkam Chennai. We residents are also the victims since we reside at suburbs as many in the recent trend. The major issues starts with the quality of electricity distributed to our area and which involves capacity of the transformers to support and distribute electricity. I see many complaints here talking up on low voltage screwing up their AC’s and other high priced electrical appliances in summer which bets the very purpose of an air conditioner. While I might also have to complain on the same all round the year. But the preface of my complaint is much to do with the unethical treatment of every citizen living here. It’s like looting us with electricity charges and deposits when there is no enough voltage to make a fan function to its max capacity. The voltage distributed to our residency is less that 110 Volt which will not even support any small electrical appliance and this has nothing to do with summer or winter it’s just the same all through the year if we are lucky we are saved during rainy days which again Chennai is not blessed with many in the recent past. I am not going to write a paper here on how poor Volt distribution increased the consumption of household electricity and ultimately increase the electricity charges for no benefits enjoyed by the end user. I am also not sure how the mechanism works if someone looks through these complaints and tries to work towards the solution as this is just a procedure which will sound good on election campaign and then It become a dud . But I aint gona stop here if none of the officials are going to provide response here or many other channels I may place this complain then I will like to take this legally with all the other victims here in this forum. We need a solution and the government sector will have to stop working as if nobody care about their efficiency and responsibilities.

From G.Sudhagar Singh Balan, 'EDEN',House Of JEHOVAH'S Witnesses, Plot No:25,Street No:33, Balaji Nagar III rd Extn., Puzhuthivakkam, Chennai-600 091. To The Superintending Engineer,South,TNEB., KK Nagar,Chennai-78. Sir, Subject:My Service No:[protected]Madipakam limit)-Your ASD information notice Dt.[protected] Reg. I am forwarding a copy of your ASD Notice dt.05.07.2013 and a copy of my email representation dt.07.07.2013 for your ready reference. And in this connection, I have also lodged my online web(CCMS)compliant on 08.07.2013 at 16.39hrs and on 11.08.2013 at 22.56hrs(Comp.Code TNEB 45725 & 47114 respectively). Since there is no response/reply from your side, I am sending this compliant to you on the above subject. Sir, According to your ASD notice, the Security Deposit held in my a/c incl. 9% interest is only Rs.183/-. But whereas I had already made caution deposits of Rs.3000/-+Rs.160/- apart from Meter caution deposit of Rs.2500/- and development charges of Rs.1400/-. What happened to those deposits and their interest? Therefore my account balance of Rs.183/-incl.9% int. shown by you appears to be wrong. Hence, I request you to kindly verify my previous deposits available in your books and those deposits are defenitely more than the required deposit. So, the ASD notice may please be reversed,which indicated my due date for payment before 30.09.2013. And i request that a reply may be given to me at the earliest. Thanking you, sir. Yours Faithfully, (G.SUDHAGAR SINGH BALAN) ([protected]) --- Forwarded Message ----- From: Gunabalan S <s.[protected]@yahoo.com> To: "[protected]@tnebnet.org" <[protected]@tnebnet.org> Sent: Sunday, July 7, 2013 11:49 PM Subject: Re: ASD Information notice-reg Sir, As per your ASD notice, Security Deposit held in my a/c incl.9% interest is Rs 183/-. Then what happened to my previous caution deposits ie. 3000/-+ 160/- apart from Meter caution deposit Rs.2500/- and Development charges 1400/-.Kindly clarify me wether those deposits are on your books, if so then why this ASD is demanded from me? How those deposit will be disposed off. Please enlight me in this regard at the earliest. y.f g.sudhagar Singh Balan([protected]) From: "[protected]@tnebnet.org" <[protected]@tnebnet.org> To: s.[protected]@yahoo.com Sent: Friday, July 5, 2013 10:27 PM Subject: ASD Information notice-reg Dear Sir/Madam, Ref: Service No:[protected] SD due: Rs.980 Due date:05/Aug/2013 You are informed that review of Additional Security Deposit is being made once in 2 years as per regulation 5(5)(i) of Tamil Nadu Electricity Supply Code. For the categories of consumer under bi-monthly billing, the Security Deposit is equivalent to three times of the monthly average of electricity charges for the preceding twelve months prior to April 2013.The amount so calculated in your case is Rs.1163 Whereas the Security Deposit held in your account including interest at 9% p.a on security deposit is Rs.183.Hence the additional security deposit of Rs.980 (Rounded off to the next higher mutiple of Rs.10/-) has to be paid within the due date. If the payment is not made within the due date, your service is liable for levy of BPSC and disconnection of service connection as per regulation 14(5) of Tamil Nadu Electricity Supply Code. By order Email secured by Check Point copy of your ASD

The Ganapathy Sanganur Road was relaid by the Corporation of Coimbatore some time back. At the time of relaying the road they raised the level of the road to 1 ft above the normal level. By this the clearance between the Service wire from the Electrical poles to the road level has reduced considerably and during night hours lots of Container lories with heavy containers loaded on them while passing the road they drag the service wires and the connections to the buildings are prevented by cutting the service wires. To replace the service wires what are the norms we have to follow with the E.B people.Even though it is a loss for the building owner due the negligence of the Corporation and the Trucks please let me know the procedure to replace the broken service wire to the building. Ramasamy