[Resolved]  TNSTC — Buses operating in sub standard conditions

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,

I have been using SETC(State Express Transport Corporation of Tamilnadu) buses for the past five years.
The ultra delux buses which are semi sleeper air buses are the ones I use regularily. For a trip from Chennai to Bangalore Rs 310 is being charged.

This amount is three times that of the ordinary buses. But this is due to teh comfort that these ultra delux buses are supposed to offer.

Lately I have been facing a lot of issues in these buses.

1. Some of these buses are badly infested with bed bugs.

2. During one trip I happened to travel on a bus in which the suspension baloon had gone weak. Result the trip was totally bumpy on the fine Chennai bangalore highway. The upper compartment and the chasis rammed into each other even when the bus was accelerated. Old people with weak heart may not have survived the trip fortunately no old people travelled in that bus.
When we complained to the conductor, he adviced us to call the Depot and when we called the depot we were asked to complain to the conductor. And finally no solution was provided and we were forced to endure this hardship for 7 hours.

3. The seats are broken. The seats are upright with the lever broken. The passenger is not able to sleep properly for which he had paid three times the ordinary fare.

In my last trip on 9th oct (koyambedu to bangalore; 10:35 PM; 831 UD, bus no: tn 01 N7083; seat no : 21)
I faced the same issue. Broken seat. I was not able to sleep properly and had to spend the entire journey sitting up straight.
This is not what I paid for. If this is how I had to travel I could have travelled at a lot cheaper rate.

I felt that simply tolerating these things is not proper and should raise my concern.
So kindly advice what can be done.

Thank you.

Regards
Kamal

Email id: [protected]@gmail.com