[Resolved]  TNSTC — Passengers suffering due to Drivers/Conductors refuse to stop bus at its compulsory stop

Sir, I took a bus with my ailing mother (A21 – Express) from Chrompet today (21.08.2013 at 05:50 PM) (Bus no: TN 01 N 5745). My mother is 60 years old and we went to Chrompet to consult a doctor for her ailments. After boarding the bus, I asked the conductor to give me two tickets to Vandalur Gate Stop, he gave tickets of 9 rs. each but said the bus won’t stop at Vandalur Gate stop and I with my sick mother have to get down at Vandalur Zoo stop and catch another bus from there. Since, all buses except ultra-deluxe ones are required to stop at that bus stop, I asked him why he won’t stop there. For that he says he won’t stop there and if I want I can go request the driver to stop. I asked him why I should request the driver as Vandalur Gate is a compulsory stopping for this bus, for that he replied the bus will get late if he stops there. He further said that it will get late for them if he stops the bus at Vandalur Gate. I asked him whether the bus is for passengers to get to where they are going or for Drivers/Conductors to use as they wish. For that he said that he won’t stop the bus and I can do whatever I want. He didn’t stop the bus in Vandalur Gate and me and my mother had to get down at Vandalur Zoo stop and cross the road and catch another bus from there to get to Vandalur Gate. Three passengers other than us were also travelling to the same destination and they got down at Perungalathur itself since the conductor and driver harshly told them too that they won’t stop at Vandalur Gate Stop. Government have erected boards in the bus stop at Vandalur Gate that all buses except ultra-deluxe ones should stop in Vandalur Gate but not many drivers/conductors follow it. Buses are for people’s travel only and if driver’s and conductors doesn’t stop where they should then what is the point in government running buses? Drivers/Conductors like these think the bus they drive belong to them and passengers should not raise any questions against them. This is not a one-off incident and it frequently happens at our area. This has become a problem for people residing in our area as we have been forced to wait for white-board buses to come (which is not frequent) to travel from/to our stop. Ladies and elderly persons suffer a lot due to this. So, I request you to kindly take action against the above mentioned staff and take necessary action such that all buses stops at our place (Vandalur Gate). Yours Sincerely, K Sasi Kumar, Vandalur-48. M-[protected]