[Resolved]  Today Holiday Solutions — Misinterpretation and non-responsive to Customer- Fraud company

Address:

Ahmedabad, Gujarat

My name is Abhilash Singh Tomar, I got a call from Today Holiday solution (Amit) on 28-May-2012. They were offering holiday package including full day cab service (INNOVA) throughout stay period for Srinagar (4 nights and 5 days) in August 2012 in 25,000INR, They persuaded me in every means with lot of promises, numerous calls, several emails and SMS and later I agreed to purchase the package for my family and i transferred required amount 25,000 INR in their account on 04-Jun-2012. They confirmed they would send me the hotel and travel confirmation at earliest, When I contacted them on 05-Jun-2012 then they said the confirmation would be available 10 days before the booking date which they have not mentioned earlier, I queried that you have informed it would be confirmed once payment is done then they said it’s my fault that i have not made it clear though I have cleared it initially.

I tried to call them continuously since 05-Jun-2012 till date (its 1 week now) but most of the times they don’t respond to my calls or I have to explain my travel plan again and again to new person, it shows a clear cut case of Fraud and misrepresentation of things to the customer. I also requested if they are not able to make bookings then it better to return the money but they are not agreeing for this as well and continuously doing false promises. This is really frustrating, Because of their non responsive behavior myself and my family suffering from mental agony. I request your firm to take strict action against Today Holiday Solutions for their immoral and dishonest attitude. They are cheating with people’s faith and their money and spoiling the business ethics and people trust on each other by doing such frauds.