[Resolved]  Toshiba — TO GET A PLATFORM TICKET IS A BIG HASSLE AT NIZAMUDDIN RAILWAY STATION,

pLEASE REFER MY EARLIER LETTER TO RAILWAY MINISTRY BUT NO REPLY. I DO NOT KNOW HOW RAILWAY IS IMPROVING AS MINISTER CLAIMED.

To, 16TH JULY 2007
Honorable Rail Way Minister
Shri Lalu Prasad Yadav
25, TUGHLAK ROAD
NEW DELHI 110 011
FAX:[protected], [protected]

Sub: - HARASSMENT IN GETTING A PLATFORM TICKET IS A BIG HASSLE AT NIZZAMUDDIN RAIL WAY STAION,

Dear Minister Sahib,

It is good for the nation that our Rail way Ministry is continuously earning profit since last two years. But on the other hand basic amenities and officers behaviors have been detoriating like any thing. Rail way officers (not all) but substantial people do not have courtesy how to behave to the passengers.

The incidence occurred with me on Saturday, 14th July 2007, Time between 6.45 AM to 7.00 AM I have to drop my relative at Taj Express, so I went to ticket’s window to buy platform ticket after waiting, my turn came. Window officer suggested me to buy a platform ticket from down stairs (the place where we did get tickets earlier). The board was displayed “PLAT FORM TICKET YAHA MILATE HAI “ but another board was displayed “WINDOW CLOSED”. I asked to Mr. K. S. MEENA who sat at the middle window (That time there were no passenger at the window). I asked him why this window is closed he said “MUJHE NAHI PATA PLAT FORM TICKET UPSTAIRS SE MILENGA I said I already tried but they say that I will get from down stairs only.) he rudely behaved and said MUJHE KYA PATA ABE UDHAR CHALA JAA YAHA KYO KHADA HAI YAHA PER PLATE FORM TICKET NAHI MILTA’ and I heard he repeatedly abusing me till I went away from the place. I was stunned to see such kind of behavior.

Now you can under stand after going up and down wards twice thru the stairs, and such an answer received from rail way’s proud officer Mr. K. S. MEENA.

It took me about 15 minutes but all efforts gone in to vain. Than I look forward to Dy Superintendent station’s, cabin which is just left hand side of entry gate but no body was there, I was in a dilemma situation whether to go in side? Or no to go inside the plat form?

I tried to request to police officer and explained my problem and lack of time, he suggested me to go and drop my relative and came thru this gate only so he can recognize me and I did the same.

I would request to honorable minister kindly do need full and take necessary action against this officer and intimate me by return fax.

Thanks to the police officer who had really helped me.



Look forward to receive your reply.
With best Regards,

MK JAIN
[protected]
CC:
i) Shri R.K. Mahajan- Secretary Rail Way Ministry Rail Bhawan. Fax no.[protected]
iii) Times of India, New Delhi-110 001