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Toshiba - Major Manufacturing Defect in TOSHIBA Refrigerator

 
3 Reviews
User
  Tina Gupta
This is regarding TOSHIBA refrigerator bought by us in the month of November 2007. Purchase details are given below:

Date of purchase: November 12th 2007
Dealer Name: Kay Dee Electronics (Noida - # 0120-2514046 / 47)
Invoice number: 3409
Invoice raised in name of: Mr. Deepak Sahni.
Model No: Toshiba MG-53UD
Last complaint number: 2642008
Technical Person who attended the call: Imtiaz

We faced the problem of no cooling due to accumulation of ice in the motor of the refrigerator since very first week of Purchase. Several calls were lodged for same but no help was extended from Toshiba customer service for acceptable solution on same. Technical persons attended to calls but didn’t help with accurate solution.

We even took a step further and escalated the matter to Mumbai office
to Mr.Paramjeet (9910044005), who handed over the case to Mr.Govindan (9819900465). Every detail was told to Mr. Govindan by my husband Mr.Ashish Sahni at length but no help was extended by him.
Rather with repeated reminders by us he got back with fictitious explanation of default due to fluctuation problem which was absolutely deplorable as we have 100% power back with proper stabilizers in place. In earlier conversation he had agreed to design problem in the refrigerator and later he denied the same upfront. Mr. Govindan was very uncouth with my husband during the conversation and same has been recorded by us.

Same matter was escalated to Mr. Pranab Mohanty (Country Sales Head-India) but no help was extended from his end as well. They all again came up with false reports as stated earlier.

This kind of service and disrespectful behaviour is not accepted from
a valued brand like Toshiba.

Hope to get help from your end at earliest.
Complaint comments 2 Comments     Updated:
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Comments

 
I think Kay Dee Electronics sell some defective appliances as new.
Bought a 428 litres LG frig for 32, 000 and it was DOA (dead on arrival).
 
Beware appliance buyers. - I purchased a new Toshiba TV, washing machine, and refrigerator in Mumbai with warranties. Have had broblems with all three, Toshiba technichians were reluctant to respond to problem calls when I stated appliances were covered under warranty. When techs finally did come out, a lot of excuses were given as to what was covered under the warranty.
Getting the TV fixed was the worst problem. When the Toshiba tech took the TV to the shop after not being able to fix it, I didn't see it again for over two months, the manager of the Toshiba shop made every excuse under the sun... the part is not immediately available, the part is being shipped by boat, the TV was sent to another Toshiba service centre in Delhi, etc, etc. The kicker was when the Toshiba manager told us to stop bothering him. After giving up (that's what they want you to do) and demanding the TV be returned, I took it to Satyam, they fixed it in one day.

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    Toshiba - Major Manufacturing Defect in TOSHIBA Refrigerator